Customer Service Agent

Datamark, Inc.; Mumbai; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Private Health Insurance

Paid Time Off

Work From Home

Performance Bonus

Job summary

A leading business process outsourcing provider is seeking a professional Customer Service Associate to join their team remotely. This role involves determining caller language needs, entering customer information, and facilitating communication between interpreters and customers. Candidates must possess excellent customer service and communication skills, as well as a strong command of the English language. Only applicants residing in Mumbai are considered for this position, which offers private health insurance, paid time off, and performance bonuses.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to enter and access information using a computer terminal.
• Professionalism, accuracy, and speed are essential.
• Professionalism, accuracy and speed.
• English language proficiency required.

Responsibilities

• Determine the language needs of the caller.
• Enter appropriate customer information as needed.
• Access appropriate databases.
• Quickly transfer calls to the appropriate staff member.
• Provide additional assistance when needed.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Keyboarding skills

Professionalism

Accuracy

Speed

Command of the English Language

Job description

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.

• Determining the language needs of the caller
• Entering appropriate customer information as needed
• Accessing appropriate databases
• Quickly transferring calls to the appropriate staff member
• Providing additional assistance when needed

• Excellent customer service, communication and interpersonal skills
• Ability to enter and access information using a computer terminal while responding to customer needs
• Excellent keyboarding skills
• Professionalism, accuracy and speed are essential
• Excellent command of the English Language – no other language skills are required

Location: Thane West

Job Type: Work from Home (Only candidates residing in Mumbai will be considered.)

• Private Health Insurance
• Paid Time Off
• Work From Home
• Performance Bonus