Customer Sales Executive

Time2Chess, Inc.; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Time2Chess, Inc. in Chennai seeks a Customer Sales Executive to drive student enrollments and revenue growth. You will manage leads from website, campaigns, referrals, and walk-ins, respond promptly to parent inquiries, and convert inquiries into confirmed enrollments.

Role requires strong communication, CRM usage, and timely follow-ups with parents. Collaborate with Student Success, Training, and Accounts teams for smooth onboarding and renewals.

Qualifications

• Minimum of a high school diploma; a bachelor’s degree in business, marketing, or a related field is a plus.
• Experience in ed-tech, coaching institutes, or service industry is an added advantage

Responsibilities

• Handle incoming leads from website, campaigns, referrals, and walk-ins
• Respond to parent enquiries promptly and professionally
• Convert enquiries into confirmed student enrollments
• Achieve assigned monthly and quarterly admission targets
• Explain Time2Chess programs, curriculum structure, batches, and fee details
• Coordinate demo classes between parents, students, and coaches
• Conduct regular follow-ups with parents to ensure timely decision-making
• Build trust and long-term relationships with parents and students
• Maintain accurate lead, follow-up, and conversion data in CRM / tracking sheets
• Share daily and weekly sales performance reports with the reporting manager
• Work closely with Student Success, Training, and Accounts teams for smooth onboarding
• Support renewals, upgrades, and advanced program enrollments
• Address parent queries and basic concerns professionally
• Escalate issues to the relevant teams when required
• Support marketing campaigns and business expansion initiatives
• Provide feedback from parents and prospects to improve offerings

Skills

Persuasion

Negotiation

Conversion

Verbal communication

Written communication

Time management

Education

High school diploma

Bachelor’s degree in business, marketing, or related field

Tools

CRM software

Google Sheets / MS Excel

WhatsApp Business & Email

Job description

Time2Chess is a fast-growing chess education company,created with one purpose: to provide high-quality, accessible, enjoyable, and impactful chess education for learners of all ages. Since its inception, our academy has enabled thousands of learners to develop valuable life skills, including focused attention, patience, self-confidence, self-discipline, and problem-solving abilities.

Our company has evolved into one of South India's largest chess institutions and now trains upwards of thousand students across 14 countries and operates 9 learning centers in Chennai. A team of more than 50+ internationally rated and trained coaches provides personal attention to every learner.

Role Summary

The Customer Sales Executive at Time2Chess will play a key role in driving student enrollments and revenue growth.

Lead Management & Enquiry Handling

• Handle incoming leads from website, campaigns, referrals, and walk-ins
• Respond to parent enquiries promptly and professionally
• Convert enquiries into confirmed student enrollments
• Achieve assigned monthly and quarterly admission targets
• Explain Time2Chess programs, curriculum structure, batches, and fee details
• Coordinate demo classes between parents, students, and coaches

Follow-ups & Relationship Management

• Conduct regular follow-ups with parents to ensure timely decision-making
• Build trust and long-term relationships with parents and students

Data Management & Reporting

• Maintain accurate lead, follow-up, and conversion data in CRM / tracking sheets
• Share daily and weekly sales performance reports with the reporting manager

Cross-Functional Coordination

• Work closely with Student Success, Training, and Accounts teams for smooth onboarding
• Support renewals, upgrades, and advanced program enrollments
• Address parent queries and basic concerns professionally
• Escalate issues to the relevant teams when required

Business Growth Support

• Support marketing campaigns and business expansion initiatives
• Provide feedback from parents and prospects to improve offerings

Qualifications & Experience

• Minimum of a high school diploma; a bachelor’s degree in business, marketing, or a related field is a plus.
• Experience in ed-tech, coaching institutes, or service industry is an added advantage

Tools & Technical Skills:

• CRM software
• Google Sheets / MS Excel for lead tracking
• WhatsApp Business & Email communication
• Empathy and listening skills
• Strong verbal and written communication skills
• Good command of English Language
• Persuasion, negotiation, and conversion skills
• Parent-friendly and customer-centric approach
• Target-driven and result-oriented mindset
• Excellent follow-up and time management skills
• Ability to handle objections and resolve concerns professionally