Sales and Admin Coordinator

Chess Quantum; Chennai District; Hybrid; INR 350,000 - 550,000; Full time

Job summary

Chess Quantum in Chennai is seeking a smart, organized Sales & Admin Coordinator to manage enquiries, student/parent communication, academy administration, sales follow-ups, ERP entries and day-to-day office coordination. This person will be the front-office commercial coordinator of ChessQuantum.

This role requires strong English and Tamil communication, experience with ERP/CRM software, Excel/Google Sheets, WhatsApp Business, email and online payment systems; ERPNext/Frappe is a plus.

Qualifications

• Graduate with 2–5 years in sales coordination, customer service or academy operations.
• Strong English and Tamil communication for Chennai parents, students and schools.
• Experience with ERP/CRM, Excel/Sheets, WhatsApp Business, email and online payments; ERPNext/Frappe is a plus.

Responsibilities

• Handle enquiries via calls, WhatsApp, website and social media about courses and programs.
• Convert leads into registrations through timely follow-ups and payment closures.
• Coordinate students, parents, coaches, schools, programs and tournaments.
• Manage registrations, payments, and communications for events.
• Handle e-commerce inquiries, orders, quotes, invoices and dispatch coordination.
• Maintain records in ERP/CRM for leads, sales, attendance, renewals and stock.
• Prepare sales reports and support marketing and office administration.

Skills

Sales coordination

Customer service

Organization

Education

Graduate

Tools

ERP/CRM software

Excel/Google Sheets

WhatsApp Business

Email systems

Online payment systems

ERPNext/Frappe

Job description

Company description

Chess Quantum is a growing organization focused on delivering high-quality products and services, with a strong emphasis on reliability and professional customer engagement. The company values structured processes, clear communication, and efficient operations to support business growth. Team members are encouraged to collaborate, take ownership of their work, and contribute to continuous improvement. Chess Quantum offers opportunities to develop skills across sales, administration, and customer support in a dynamic office environment.

Job description

Sales & Admin Coordinator

Employment

Full-time, Hybrid

Role overview

ChessQuantum is looking for a smart, organized and customer-friendly Sales & Admin Coordinator to manage enquiries, student/parent communication, academy administration, sales follow-ups, ERP entries and day-to-day office coordination. This person will essentially be the front-office commercial coordinator of ChessQuantum.

Key responsibilities

• Handle enquiries via calls, WhatsApp, website and social media, and explain academy courses, packages and coaching programs.
• Convert leads into registrations through timely follow-ups, trial class coordination and payment closure.
• Coordinate students, parents, coaches, school programs, corporate chess activities and tournaments.
• Manage tournament registrations, payments, participant details, confirmations and related communications.
• Handle e-commerce enquiries, orders, quotations, invoices and coordination of product dispatch and delivery.
• Maintain student, customer, school, coach and supplier records, including leads, sales, attendance, renewals, payments and stock in the ERP/CRM.
• Prepare sales and enquiry reports, support purchasing and office administration, and coordinate required information with the marketing team.

Candidate profile

• Graduate with preferably 2 - 5 years experience in sales coordination, customer service, administration, education/academy operations, retail or similar roles.
• Strong English and Tamil communication is important because the candidate will regularly communicate with Chennai parents, students, schools and customers.
• Experience with ERP/CRM software, Excel/Google Sheets, WhatsApp Business, email and online payment systems is preferred. Experience with ERPNext/Frappe would be an additional advantage.

Required skills

Sales-oriented, organized, comfortable with software and strong at follow-up.

They don't necessarily need to be a strong chess player. Basic chess knowledge can be taught internally.