Executive - Retention (Field)

Petpooja; Kolkata District, Ahmedabad District, Gurugram District; Hybrid; INR 500,000 - 750,000; Full time

Job summary

Petpooja in India (Kolkata region) is seeking a customer retention professional to strengthen client relationships through field visits, data analysis, and proactive engagement. You will collaborate with sales and marketing to develop retention strategies, educate customers on product features and updates, monitor KPIs, and drive improvements across departments to enhance the overall customer experience.

This role favors a customer-service or sales background and requires the ability to work

Qualifications

• Customer-centric mindset
• Ability to work well independently and in teams
• Previous experience in customer service or sales preferred

Responsibilities

• Conduct field visits to meet clients and strengthen relationships.
• Collaborate with marketing and sales teams to develop retention strategies.
• Analyze customer data to identify trends and areas for improvement.
• Proactively engage with customers in person to address concerns and gather feedback.
• Resolve customer issues promptly and effectively, both in person and remotely.
• Educate customers on product features and updates during field visits.
• Monitor KPIs related to retention and implement improvement strategies.
• Collaborate with other departments to enhance the overall customer experience.

Skills

Customer-centric mindset

Independent work

Teamwork

Job description

Role & responsibilities

• Conduct field visits to meet clients and strengthen relationships.
• Collaborate with marketing and sales teams to develop retention strategies.
• Analyze customer data to identify trends and areas for improvement.
• Proactively engage with customers in person to address concerns and gather feedback.
• Resolve customer issues promptly and effectively, both in person and remotely.
• Educate customers on product features and updates during field visits.
• Monitor key performance indicators (KPIs) related to retention and implement improvement strategies.
• Collaborate with other departments to enhance the overall customer experience.

Additional Qualification and Skills:

• Customer-centric mindset and a willingness to engage directly with clients.
• Ability to work well independently and in teams.
• Previous experience in customer service or sales preferred.