Customer Resident Engineer

India Nippon Electricals Limited- INEL; Krishnagiri District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

India Nippon Electricals Limited- INEL seeks a Resident Engineer to manage customer-focused production planning, quality assurance, and delivery coordination with Royal Enfield. The role ensures smooth communication between the customer plant, INEL, and Chennai suppliers for uninterrupted supply and timely issue resolution.

The incumbent will support trial runs, product changes, and adherence to specifications, while driving root-cause analysis and corrective actions across the supply chain.

Responsibilities

• Monitor daily production, quality performance, and adherence to Royal Enfield's requirements.
• Coordinate with the customer's plant team regarding production schedules, material requirements, delivery priorities, and changes in demand.
• Attend to quality issues, customer complaints, line rejections, and customer-specific requirements, ensuring timely communication and closure.
• Support trial runs, new product development, engineering changes, process changes, and related customer activities.
• Verify compliance with agreed processes, specifications, inspection standards, and product quality requirements at the customer end.
• Coordinate inspection activities, analyze rejection and quality concerns, initiate root-cause analysis, and follow up on corrective and preventive actions.
• Act as the direct communication link between Royal Enfield and our plant for production, quality, delivery, engineering, and other operational requirements.
• Coordinate with Chennai-based supplier to ensure uninterrupted supply and monitor supplier production and dispatch status.
• Coordinating material availability against customer requirements and following up on delivery schedules and priorities.
• Escalating potential supply risks and shortages in advance and coordinating quality issues with the supplier.

Job description

• Monitor daily production, quality performance, and adherence to Royal Enfield's requirements.

Production Planning & Delivery Coordination

Coordinate with the customer's plant team regarding production schedules, material requirements, delivery priorities, and any changes in demand.

Quality & Customer Complaint Management

• Attend to quality issues, customer complaints, line rejections, and customer-specific requirements, ensuring timely communication and closure.
  Trial Runs & New Product Support
• Support trial runs, new product development, engineering changes, process changes, and related customer activities.
  Process & Product Quality Compliance
• Verify compliance with agreed processes, specifications, inspection standards, and product quality requirements at the customer end.
  Inspection & Rejection analysis
• Coordinate inspection activities, analyze rejection and quality concerns, initiate root-cause analysis, and follow up on corrective and preventive actions.
  Customer-Plant Communication Link
• Act as the direct communication link between Royal Enfield and our plant for production, quality, delivery, engineering, and other operational requirements.
  Additional Supplier Coordination Responsibility

In addition to the above customer-facing responsibilities, the Resident Engineer will also coordinate with the Chennai-based supplier to ensure uninterrupted supply.

This will include:

• Monitoring supplier production and dispatch status.
• Coordinating material availability against customer requirements.
• Following up on delivery schedules and priorities.
• Escalating potential supply risks and shortages in advance.
• Coordinating quality issues and corrective actions with the supplier.
• Ensuring timely communication between the supplier, INEL plant, and Royal Enfield.
• Supporting the resolution of supply and quality-related issues to avoid customer line stoppage.