Customer Representative Executive - Premium/Luxury Retail

the Sleep Company; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

the Sleep Company is seeking a Customer Relationship Executive to be the face of the brand on the retail floor. You will deliver warm, personalised service, understand customer needs, and guide them to the right premium sleep solutions.

The role emphasizes consultative selling, strong product knowledge, and building lasting relationships to drive repeat visits and referrals. You will work in a fast-paced, customer-facing store environment, maintaining premium presentation standards while

Qualifications

• Minimum 12th pass; graduates preferred.
• 2–4 years of experience in retail sales or premium consumer-facing roles.
• Excellent verbal communication and interpersonal skills.
• Comfortable engaging with customers in a fast-paced retail setting.
• Basic knowledge of CRM, billing and computer applications.

Responsibilities

• Deliver a warm, personalised and premium customer experience from store entry.
• Drive sales through assisted and consultative selling.
• Understand customer needs and recommend the right products.
• Develop strong product knowledge and communicate benefits clearly.
• Build long-term customer relationships for repeat purchases and referrals.
• Achieve individual sales and productivity targets.
• Maintain accurate customer information in CRM systems.
• Support customer follow-ups and clienteling initiatives.
• Ensure store presentation meets premium standards.
• Handle queries with patience and a solutions-oriented approach.

Skills

Verbal communication

Interpersonal skills

Listening skills

CRM knowledge

Premium retail experience

Target orientation

Customer empathy

Confident presentation

Education

12th pass

Graduates preferred

Tools

CRM systems

Billing software

Computer applications

Job description

Customer Relationship Executive

Premium Retail About the Opportunity We are building a new-age premium consumer brand with a strong focus on experience, design and exceptional customer relationships. Our stores are designed to be more than just retail spacesthey are destinations where customers discover the brand, experience the products and receive thoughtful, personalised guidance.

We are looking for a Customer Relationship Executive (CRE) who brings warmth, confidence and genuine curiosity to every customer interaction. The Role As a CRE, you will be the face of the brand on the retail floor. Your role goes beyond selling a product. You will understand the customer, identify their needs, create a personalised experience and confidently guide them towards the right solution.

What You Will Own

• Deliver a warm, personalised and premium customer experience from the moment a customer enters the store.
• Drive sales through assisted and consultative selling, rather than transactional selling.
• Understand customer needs through meaningful conversations and recommend the right products accordingly.
• Develop strong product knowledge and confidently communicate product features, benefits and differentiators.
• Build long-term customer relationships that encourage repeat purchases, referrals and brand advocacy.
• Consistently achieve individual sales and productivity targets.
• Maintain accurate customer information and interactions through CRM systems.
• Support customer follow-ups and clienteling initiatives.
• Ensure the store is always maintained to premium visual and presentation standards.
• Handle customer queries with patience, empathy and a solutions-oriented approach.

What We’re Looking For

• 2–4 years of experience in retail sales, customer experience or premium consumer-facing roles.
• Prior experience with a premium or luxury retail brand with physical stores is essential.
• Experience in assisted, consultative or solution-based selling.
• Excellent verbal communication and interpersonal skills.
• Naturally warm, confident and comfortable engaging with customers.
• Strong listening skills with the ability to understand and anticipate customer needs.
• A passion for delivering exceptional customer experiences.
• Target-oriented with a strong sense of ownership and urgency.
• Comfortable working in a fast-paced, customer-facing retail environment.
• Basic knowledge of CRM, billing and computer applications.
• Minimum 12th pass; graduates preferred.

The Person We’re Looking For You genuinely enjoy people, conversations and creating great experiences. You don't believe in simply selling a product—you believe in understanding the customer and helping them make the right choice.

You are confident, well-presented, energetic and naturally curious. You take pride in the way you represent a brand and are motivated by the opportunity to grow with a high aspiration premium brand from an early stage.

If you are someone who loves customer interaction, enjoys achieving targets and wants to be part of building an exceptional retail experience, we'd love to hear from you.