Customer Relationship Officer

CSB Bank; Nidadavolu; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank in India is hiring for a relationship-focused role to develop and maintain strong customer ties. You will provide top-tier service, respond to inquiries, and resolve issues promptly while identifying opportunities to cross-sell banking products.

The role emphasizes collaboration with branch operations and internal teams to achieve objectives and enhance customer satisfaction through proactive engagement and feedback analysis.

Qualifications

• Minimum 2 years of experience in customer relationship roles.
• Strong knowledge of banking products, including savings, loans and cards.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Analytical mindset with good problem-solving skills.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products through cross-selling and upselling.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to meet business objectives and improve satisfaction.
• Analyze customer feedback and suggest product/service improvements.

Skills

Customer relationship management

Communication skills

Interpersonal skills

Problem solving

Task prioritization

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.