Customer Relationship Officer

CSB Bank; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

CSB Bank in Gurugram is seeking an experienced client relationship professional to nurture and expand our customer base, delivering personalized service and building long-term trust with individuals and small businesses. You will analyze customer needs, identify opportunities to cross-sell loans, deposits, and credit cards, and document interactions to ensure seamless service delivery and compliance.

You will coordinate with branches, promote banking products, resolve inquiries, and support

Qualifications

• Minimum 2 years of experience in customer relationship management or related field.
• Knowledge of banking products including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship management

Banking products knowledge

Communication skills

Problem-solving

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.