Customer Relationship Officer

CSB Bank; Chittattukara; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank is seeking a Customer Relationship Officer in India. The role focuses on building strong customer relationships, delivering outstanding service, and driving the sales of banking products through cross-selling opportunities.

The ideal candidate will have 2+ years in banking or finance, excellent communication, and solid computer skills. The position requires the ability to work in a fast-paced environment and to collaborate with internal teams for business goals.

Qualifications

• At least 2 years of relevant experience, preferably in banking.
• Knowledge of banking products: savings, loans, and credit cards.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Proficient in Microsoft Office and basic software.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication

Interpersonal skills

Customer service

Problem-solving

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.