Customer Relationship Officer

CSB Bank; Gandhipuram; On-site; INR 400,000 - 600,000; Full time

Job summary

CSB Bank in Tamil Nadu's Gandhipuram area seeks a relationship-focused professional to build strong customer relationships and drive banking product sales on a day-to-day basis.

The role emphasizes excellent communication, service orientation, and collaboration with internal teams to ensure smooth branch operations and customer satisfaction.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and other software applications.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Customer service

Cross-selling

Time management

Tools

MS Office

CRM software

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.