Customer Relationship Officer

CSB Bank; Ballari District; On-site; INR 300,000 - 600,000; Full time

Job summary

CSB Bank in Ballari, Karnataka invites experienced banking professionals to join its customer-centric team. The role focuses on building strong relationships, delivering outstanding service, and driving sales of savings accounts, loans and cards.

You will respond to inquiries, resolve issues promptly, support branch operations, and collaborate with internal teams to meet business goals. Strong communication and problem-solving skills are essential for success in this fast-paced environment.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving abilities.
• Proficiency in Microsoft Office and related software.

Responsibilities

• Develop and implement strategies to build relationships with customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products through cross-selling and upselling.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business goals.
• Analyze customer feedback to improve products and services.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Banking product knowledge

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.