Customer Relationship Manager / Greater Kailash, Delhi

The Global Zone; New Delhi; On-site; INR 260,000 - 360,000; Full time

Job summary

The Global Zone is seeking a CRM Executive to manage client relationships, follow-ups, and customer engagement in New Delhi. The role involves handling inquiries, maintaining CRM records, and coordinating with the sales team to onboard clients.

Ideal candidates have strong communication, relationship management, and familiarity with CRM tools. 1–3 years of CRM/sales experience is preferred, with full-time availability at our Delhi location.

Qualifications

• Strong communication and interpersonal skills.
• Proven follow-up and relationship management abilities.
• Comfortable with calls, WhatsApp, and CRM tools.

Responsibilities

• Manage client communication and relationship building.
• Follow up with leads and existing clients via calls and WhatsApp.
• Maintain CRM records and track follow-ups.
• Coordinate with the sales/coaching team for smooth client onboarding.
• Handle client queries and ensure timely resolution.
• Track leads, conversions, and client feedback.

Skills

Excellent communication

Interpersonal skills

Follow-up skills

Tools

CRM tools

Job description

Location: Greater Kailash Enclave 2, New Delhi 110048

Experience: 13 years | Full-time

Looking for a CRM Executive to manage client relationships, follow-ups, and customer engagement.

Key Responsibilities

• Manage client communication and relationship building.
• Follow up with leads and existing clients via calls and WhatsApp.
• Maintain CRM records and track follow-ups.
• Coordinate with the sales/coaching team for smooth client onboarding.
• Handle client queries and ensure timely resolution.
• Track leads, conversions, and client feedback.

Requirements

• Excellent communication and interpersonal skills.
• Strong follow-up and relationship management skills.
• Comfortable with calls, WhatsApp, and CRM tools.
• 1–3 years of experience in CRM, sales, or customer relationship roles preferred.