Senior Manager/Deputy Manager - CRM

Saya Homes; Gautam Buddha Nagar; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Saya Homes in Greater Noida West invites an experienced Senior Manager/Deputy Manager CRM to lead our real estate CRM operations and customer lifecycle.

The role requires hands-on Real Estate CRM experience, strong communication, and the ability to manage a team and handle escalations.

You will collaborate with Sales, Accounts, Legal and other departments to ensure timely follow-ups, bookings, payments, documentation, and overall customer satisfaction.

Qualifications

• Real Estate CRM experience is mandatory.
• Strong communication and interpersonal skills.
• Ability to manage a team and handle escalations.

Responsibilities

• Manage CRM operations and customer lifecycle.
• Handle customer queries, complaints, and escalations.
• Coordinate with Sales, Accounts, Legal, and other departments.
• Monitor customer follow-ups, bookings, payments, and documentation.
• Ensure timely resolution of customer issues.
• Maintain CRM reports, MIS, and customer records.
• Improve customer satisfaction and service standards.

Skills

CRM

Team management

Communication

Stakeholder management

Tools

CRM software

MIS reporting

Job description

Position: Senior Manager/Deputy Manager - CRM
Industry: Real Estate Only
Experience: Relevant Real Estate CRM experience required
Location: Greater Noida West

Key Responsibilities:

• Manage CRM operations and customer lifecycle.
• Handle customer queries, complaints, and escalations.
• Coordinate with Sales, Accounts, Legal, and other departments.
• Monitor customer follow-ups, bookings, payments, and documentation.
• Ensure timely resolution of customer issues.
• Maintain CRM reports, MIS, and customer records.
• Improve customer satisfaction and service standards.

Candidate Profile:

• Relevant experience in Real Estate CRM is mandatory.
• Strong communication and interpersonal skills.
• Good knowledge of CRM processes and customer relationship management.
• Ability to manage a team and handle escalations.
• Immediate joiners / candidates with short notice period preferred.

Preferred Industry Background

• Real Estate