Customer Relationship Management Executive

Kriscel Tech Pvt. Ltd.; Dwarka; On-site; INR 300,000 - 500,000; Full time

Job summary

Kriscel Tech Pvt. Ltd. in Dwarka, New Delhi is seeking a CRM Executive with excellent English communication to manage client relationships, coordinate with internal teams, and handle domestic as well as international clients.

Ideal candidate will interact with clients via calls, emails, and meetings, maintain CRM data, generate reports, and support sales growth. Freshers with strong English skills and IT interest are welcome; on-site Dwarka work is required.

Qualifications

• Excellent spoken and written English communication skills.
• Confidence in communicating with international clients.
• Experience in IT, SaaS, software services, or a technology-driven company is preferred.
• Strong client handling, follow-up, and relationship management skills.
• Basic understanding of CRM tools, MS Excel, Google Sheets, and reporting.
• Good organizational skills and the ability to manage multiple clients.

Responsibilities

• Communicate professionally with Indian and international clients through calls, emails, and online meetings.
• Manage client relationships, leads, follow-ups, and customer records using CRM tools.
• Understand client requirements and coordinate with technical and sales teams.
• Provide regular updates, address customer queries, and ensure client satisfaction.
• Maintain CRM data, prepare reports, and track sales opportunities.
• Support customer retention, relationship building, and business growth.

Skills

English communication

Client handling

CRM tools

MS Excel

Google Sheets

Reporting

Education

Bachelor's degree

Tools

CRM tools

MS Excel

Google Sheets

Job description

Company: Kriscel Tech Pvt. Ltd. Location: Dwarka, New Delhi Work Mode: Full-Time, On-Site

Job Description

Kriscel Tech Pvt. Ltd. is looking for a CRM Executive with excellent English communication skills to manage client relationships, coordinate with internal teams, and handle domestic as well as international clients.

Key Responsibilities

• Communicate professionally with Indian and international clients through calls, emails, and online meetings.
• Manage client relationships, leads, follow-ups, and customer records using CRM tools.
• Understand client requirements and coordinate with technical and sales teams.
• Provide regular updates, address customer queries, and ensure client satisfaction.
• Maintain CRM data, prepare reports, and track sales opportunities.
• Support customer retention, relationship building, and business growth.

Required Skills

• Excellent spoken and written English communication skills.
• Confidence in communicating with international clients.
• Experience in IT, SaaS, software services, or a technology-driven company is preferred.
• Strong client handling, follow-up, and relationship management skills.
• Basic understanding of CRM tools, MS Excel, Google Sheets, and reporting.
• Good organizational skills and the ability to manage multiple clients.

Eligibility

• Bachelor's degree in Business, Marketing, IT, or a related field is preferred.
• Freshers with excellent English communication skills and a strong interest in the IT industry may also apply.
• Must be comfortable working on-site in Dwarka, New Delhi.

Ideal Candidate: Someone confident in English communication, professional in client handling, comfortable interacting with international clients, and interested in building a career in the IT and software industry.