Customer Relationship Manager

Roof Reach; Kolkata District; On-site; INR 400,000 - 600,000; Full time

Job summary

Roof Reach in Kolkata is seeking a Customer Relationship Manager to serve as the primary point of contact for clients, ensuring a seamless customer journey from inquiry to closure.

You will coordinate with sales, marketing and operations, manage a CRM database, and deliver tailored solutions while staying informed about market trends.

Qualifications

• Proven experience in customer relationship management, preferably in real estate.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficient in CRM tools and MS Office Suite.
• Fluency in English, Hindi and Bengali is preferred.

Responsibilities

• Assist clients in understanding property options, legal processes and financial implications.
• Identify customer needs by calling or meetings and provide appropriate information and solutions.
• Handle customer inquiries, provide tailored solutions and address concerns promptly.
• Coordinate site visits and guide clients through project details.
• Maintain an updated CRM database to track leads, conversions and client interactions.
• Collaborate with sales, marketing and operations teams to deliver exceptional service.
• Collect and analyze customer feedback to identify areas of improvement.
• Stay informed about the real estate market, industry trends and competitor offerings.

Skills

CRM experience

Communication

Interpersonal skills

Negotiation

CRM tools

Tools

MS Office

Job description

Customer Relationship Manager JD

Location: Kolkata
Experience: 3+ years

We are seeking a highly motivated and dynamic Customer Relationship Manager (CRM) to join our real estate team in Kolkata. The ideal candidate will act as the primary point of contact for our clients, ensuring a seamless and satisfying customer experience throughout their journey with us.

Key Responsibilities:

• Assist clients in understanding property options, legal processes and financial implications.
• Identify customer needs by calling or meetings and provide appropriate information and solutions.
• Handle customer inquiries, provide tailored solutions and address concerns promptly.
• Coordinate site visits and guide clients through project details.
• Maintain an updated CRM database to track leads, conversions and client interactions.
• Collaborate with sales, marketing and operations teams to deliver exceptional service.
• Collect and analyze customer feedback to identify areas of improvement.
• Stay informed about the real estate market, industry trends and competitor offerings.

Qualifications:

• Proven experience in customer relationship management, preferably in real estate.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficient in CRM tools and MS Office Suite.
• Fluency in English, Hindi and Bengali is preferred.