Crm Executive (Female Preferred)

HomeChapter; New Delhi; On-site; INR 300,000 - 520,000; Full time

Job summary

HomeChapter is seeking a CRM Executive to manage initial customer interactions, qualify leads, and coordinate with Design & Sales Consultants. The role focuses on responding to inquiries, understanding client requirements, and guiding them through our modular kitchen and wardrobe offerings.

The ideal candidate will have 2-5 years of CRM and customer handling experience, excellent communication, and proficiency with CRM software, Excel, and WhatsApp Business.

Qualifications

• 2-5 years of experience in CRM, customer handling.
• Excellent communication, listening, and relationship-building skills.
• Proficiency in CRM software, Excel, and WhatsApp Business.

Responsibilities

• Handle customer enquiries through calls, WhatsApp, website, and digital marketing channels.
• Understand customer requirements, design preferences, budget, location, and project timelines.
• Provide initial guidance on modular kitchen and wardrobe layouts, materials, finishes, and functionality.
• Explain Home Chapters offerings and consultation process.
• Qualify leads based on customer requirements, budget, purchase intent, and readiness.
• Schedule consultations and hand over qualified leads to Design & Sales Consultants with complete customer information.
• Maintain accurate customer records, interaction history, follow-ups, and lead status in the CRM.
• Ensure timely responses and a positive initial customer experience.

Skills

Customer handling

Communication

Relationship building

Tools

CRM software

Excel

WhatsApp Business

Job description

Role & responsibilities :

Job Description: CRM Executive

Experience: 2-5 Years

Office Location: Okhla phase 1

Role Overview

We are looking for a customer-focused CRM Executive with experience in client handling and design consultation, preferably in the modular kitchen or wardrobe industry. The candidate will manage initial customer interactions, understand requirements,qualify leads, and hand over suitable prospects to our Design & Sales Consultants.

Key Responsibilities

• Handle customer enquiries through calls, WhatsApp, website, and digital marketing channels.
• Understand customer requirements, design preferences, budget, location, and project timelines.
• Provide initial guidance on modular kitchen and wardrobe layouts, materials, finishes, and functionality.
• Explain Home Chapters offerings and consultation process.
• Qualify leads based on customer requirements, budget, purchase intent, and readiness.
• Schedule consultations and hand over qualified leads to Design & Sales Consultants with complete customer information.
• Maintain accurate customer records, interaction history, follow-ups, and lead status in the CRM.
• Ensure timely responses and a positive initial customer experience.

Candidate Profile

• 2-5 years of experience in CRM, customer handling.
• Excellent communication, listening, and relationship-building skills.
• Proficiency in CRM software, Excel, and WhatsApp Business.

Role Clarification

Role Clarification: This position focuses on customer handling,, and lead qualification.