Customer Relationship Manager- Dibrugarh

MyTravaly Worldwide Travel Technology Pvt. Ltd.; Dibrugarh; On-site; INR 300,000 - 540,000; Full time

Job summary

MyTravaly Worldwide Travel Technology Pvt Ltd is seeking a Customer Relationship Manager in Dibrugarh to help travelers find and book hotels and to strengthen relationships with travellers and hotel partners.

You will manage profiles, assist pre- and post-booking, resolve complaints, and keep customers updated on new products to drive sales; a minimum of 3 years’ experience and excellent communication are expected.

Qualifications

• Minimum 3 years of experience in related field.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft applications and Google Workspace.
• Team player with leadership skills.
• Positive attitude focused on customer satisfaction.

Responsibilities

• Help travellers find and book hotels.
• Assist travelers pre- and post-booking.
• Build and maintain profitable relationships with travellers and hotel partners.
• Manage travellers and hotel partners’ profiles (booking confirmations, invoices, login credentials).
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on new products to increase sales.
• Meet with managers to plan strategically.
• Expand customer base by upselling and cross-selling.
• Understand key customer needs and address them.
• Conduct business reviews using CRM programs.
• Know your competition and strategize accordingly.
• Perform any other job assigned by management.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Google Workspace

Leadership

Customer satisfaction

Education

Higher secondary

Diploma

Undergraduate degree

Postgraduate degree

Tools

Microsoft Office

Google Workspace

Job description

MyTravaly Worldwide Travel Technology Pvt Ltd | Full time

Customer Relationship Manager- Dibrugarh

MyTravaly is a fast-growing travel tech company that connects hoteliers and travellers worldwide through an innovative marketplace. Our platform provides a seamless booking experience, property management solutions, and multi-currency support to empower the hospitality industry.

Job Description

Be a part of something people love

Join our team to help travelers find their correct stay and help us revolutionize. We are building the first community platform of diverse people and your contribution would matter to us. To help dreams come true, people worldwide use MyTravaly. MyTravaly is a travel technology company and we are on a mission to eliminate all the troubles a traveler faces. Our skilled team works towards fulfilling the goal of providing 360-degree facility to a voyager/wanderer.

Major Job responsibility:

• Helping traveller to find and book the hotels.
  
• Aiding traveler pre-and post-booking.
  
• Building and maintaining profitable relationships with key travellers and key hotel partners.
  
• Managing Travellers and Hotel partners’ profile such as booking confirmation, booking voucher, Login credential, GST invoice, etc.
  
• Resolving customer complaints quickly and efficiently.
  
• Keeping customers updated on the latest products in order to increase sales.
  
• Meeting with managers in the organization to plan strategically.
  
• Expanding the customer base by upselling and cross-selling.
  
• Understanding key customer individual needs and addressing these.
  
• Conducting business reviews using CRM programs.
  
• Knowing your competition and strategizing accordingly.
  
• Performing any other job assigned by management.
  

Requirements

• Higher secondary, diploma, under graduation or post-graduation to a related field.
  
• Language proficient native and English
  
• A minimum of 3 years’ experience.
  
• Excellent interpersonal and communication skills.
  
• Proficient in all Microsoft applications, google workspace ·
  
• Superior product knowledge.
  
• A team player with leadership skills.
  
• Maintain a positive attitude focused on customer satisfaction.