Relationship Manager

MyTravaly Worldwide Travel Technology Pvt Ltd; Dibrugarh; On-site; INR 180,000 - 280,000; Full time

Job summary

MyTravaly Worldwide Travel Technology Pvt Ltd is seeking a proactive Customer Support Associate to assist travellers in finding and booking hotels, with responsibilities spanning pre- and post-booking support. You will maintain relationships with travellers and hotel partners, handle profiles and vouchers, and resolve issues efficiently.

The role requires at least 1 year of experience, strong communication skills, and a customer-centric attitude.

Qualifications

• Minimum 1 year of experience in customer-focused roles.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and Google Workspace.
• Strong product knowledge and customer-service orientation.
• Team player with leadership potential.

Responsibilities

• Helping travellers find and book hotels.
• Aiding travellers pre- and post-booking.
• Maintaining profitable relationships with travellers and hotel partners.
• Managing traveller and hotel partner profiles, bookings, vouchers, login credentials, invoices.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products to increase sales.
• Meeting with managers to plan strategically.
• Expanding the customer base through upselling and cross-selling.
• Understanding individual customer needs and addressing them.
• Conducting business reviews using CRM programs.
• Knowing the competition and strategizing accordingly.

Skills

Interpersonal skills

Communication skills

Leadership

Team player

Education

Higher secondary or diploma

Undergraduate or postgraduate degree

Tools

Microsoft Office

Google Workspace

Job description

MyTravaly Worldwide Travel Technology Pvt Ltd | Full time

MyTravaly is a fast-growing travel tech company that connects hoteliers and travellers worldwide through an innovative marketplace. Our platform provides a seamless booking experience, property management solutions, and multi-currency support to empower the hospitality industry.

Job Description

Be a part ofsomething people love

Join our team tohelp travelers find their correct stay and help us revolutionize. We arebuilding the first community platform of diverse people and your contributionwould matter to us. To help dreams come true, people worldwide use MyTravaly.MyTravaly is a travel technology company and we are on a mission to eliminateall the troubles a traveler faces. Our skilled team works towards fulfillingthe goal of providing 360-degree facility to a voyager/wanderer.

• Helping traveller to findand book the hotels.
  
• Aiding traveler pre-andpost-booking.
  
• Building and maintainingprofitable relationships with key travellers and key hotel partners.
  
• Managing Travellers andHotel partners’ profile such as booking confirmation, booking voucher,Login credential, GST invoice, etc.
  
• Resolving customercomplaints quickly and efficiently.
  
• Keeping customers updated onthe latest products in order to increase sales.
  
• Meeting with managers in theorganization to plan strategically.
  
• Expanding the customer baseby upselling and cross-selling.
  
• Understanding key customerindividual needs and addressing these.
  
• Conducting business reviewsusing CRM programs.
  
• Knowing your competition andstrategizing accordingly.
  

Performing any other jobassigned by management.

Requirements

Requirements

• Higher secondary, diploma,under graduation or post-graduation to a related field.
  
• Language proficient nativeand English
  
• A minimum of 1 years’experience.
  
• Excellent interpersonal andcommunication skills.
  
• Proficient in all Microsoftapplications, google workspace ·
  
• Superior product knowledge.
  
• A team player withleadership skills.
  
• Maintain a positive attitudefocused on customer satisfaction.