Customer Relationship Manager

Meena Bazaar; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Meena Bazaar is seeking an experienced Customer Relationship Manager for premium retail. You will build strong customer relationships, provide personalized styling assistance, and coordinate with store teams to ensure a premium shopping experience.

The ideal candidate has 4-7 years in CRM or luxury retail, excellent communication, and a customer-centric mindset; experience in women's ethnic wear is a plus.

Qualifications

• 4-7 years in Customer Relationship Management or premium retail
• Excellent communication, interpersonal, and problem-solving skills
• Customer-centric approach with the ability to build long‑term relationships

Responsibilities

• Build and maintain strong customer relationships to enhance loyalty and deliver an exceptional shopping experience.
• Provide personalized styling assistance and product recommendations based on customer preferences.
• Handle customer queries, concerns, and service escalations while ensuring timely resolution.
• Drive repeat business through proactive customer engagement and relationship management.
• Coordinate with the sales, merchandising, and store operations teams to ensure seamless customer service.
• Maintain customer records, gather feedback, and support customer retention initiatives.
• Contribute to achieving store sales targets by delivering a premium customer experience.

Education

Graduate in any discipline

Job description

Key Responsibilities:

• Build and maintain strong customer relationships to enhance loyalty and deliver an exceptional shopping experience.
• Provide personalized styling assistance and product recommendations based on customer preferences.
• Handle customer queries, concerns, and service escalations while ensuring timely resolution.
• Drive repeat business through proactive customer engagement and relationship management.
• Coordinate with the sales, merchandising, and store operations teams to ensure seamless customer service.
• Maintain customer records, gather feedback, and support customer retention initiatives.
• Contribute to achieving store sales targets by delivering a premium customer experience.

Desired Candidate Profile:

• Graduate in any discipline.
• 4-7 years of experience in Customer Relationship Management or premium retail.
• Excellent communication, interpersonal, and problem-solving skills.
• Customer-centric approach with the ability to build long‑term relationships.
• Experience in women's ethnic wear, fashion, apparel, or luxury retail will be an added advantage.