Customer Relationship Manager

Birla Carbon; Mangaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Birla Carbon is looking for a Customer Relationship Manager based in Mangaluru, Karnataka. The role focuses on maintaining relationships with customers, driving sales through targeted campaigns, and guiding team members to achieve performance goals. Responsibilities include managing renewals and training new hires to enhance their skills. The ideal candidate should have strong communication skills and strategic thinking abilities to help maximize business potential.

Qualifications

• Experience in customer relationship management.
• Ability to handle multiple campaigns and activities.
• Strong communication and leadership skills.

Responsibilities

• Maintain relationships with orphan customers.
• Up-sell and renew assigned accounts.
• Monitor team performance and training.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Customer Relationship Manager

Designation :

Job Description:

Job Purpose

Job Purpose Description

Implementation of Loyalty Model

• To ensure maintenance of relationship with Orphan customers.
• Up-Sell to customers assigned through various campaigns.
• Ensure Renewal collection and AUM conservation of the assigned base.

Achieve Targets related to Premium and NOP in order to contribute in overall growth of the company

• Allocate leads to the team members as per targets decided.
• Periodically monitor and review performance on the assigned topline and health parameters
• Handhold and guide them on the sales process, lead conversion and closure of sale
• Aggressively downloading all the RnR activities running by the organisation.

Executes smooth function of the sales and other processes in order to maximise business potential.

• Communicating any process change or change in any rules and regulations by the help of different training module.
• Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks

Ensure relevant people in the right place right time in order to maximise the productivity

• Understanding the strength of the resource and depending on that allocating job responsibility
• Evaluating the opportunity of each business unit and allocating targets as per that.

Execute the right method of business acquisition in order get the profitable mix for the organisation

• Scrutinise the business on regular basis and give the relevant information to superiors
• Achieve Persistency targets as per the company norms so that renewals take place on time
• Take corrective actions related to persistency and health

Recruitment & Training

• To ensure recruitment of team on a time based manner.
• To manage attrition within the specified limits.
• Ensure through continuous on the job training, skill enhancement of team members.