Client Relationship Manager

Jobnex India Llp; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobnex India Llp in Delhi is seeking a seasoned CRM professional to build and maintain strong customer relationships. You will manage inquiries, feedback, and follow-ups, coordinating with sales and operations to resolve issues and identify cross-selling opportunities.

The role focuses on improving customer satisfaction, retention, and accurate record-keeping, requiring excellent communication and an proactive, customer-centric approach.

Qualifications

• Bachelors degree or undergraduate with experience.
• 15 years of experience in CRM, sales, or customer service.
• Good verbal and written communication.
• Strong interpersonal and problem-solving skills.
• Good follow-up and organizational abilities.
• Customer-oriented and proactive approach.

Responsibilities

• Build and maintain relationships with customers.
• Handle customer queries, complaints, and feedback.
• Follow up with leads and existing customers.
• Coordinate with sales and operations to resolve issues.
• Maintain customer records and follow-up details.
• Identify cross-selling and up-selling opportunities.
• Monitor customer satisfaction and retention.
• Prepare basic reports on customer interactions and follow-ups.

Skills

CRM experience

Communication

Interpersonal skills

Problem solving

Follow-up

Organizational skills

Customer-centric

Education

Bachelor's degree

Job description

Key Responsibilities:

• Build and maintain relationships with customers.
• Handle customer queries, complaints, and feedback.
• Follow up with leads and existing customers.
• Coordinate with sales and operations to resolve issues.
• Maintain customer records and follow-up details.
• Identify cross-selling and up-selling opportunities.
• Monitor customer satisfaction and retention.
• Prepare basic reports on customer interactions and follow-ups.

Required Skills:

• Bachelors degree or Undergraduate ( with experience)
• 15 years of experience in CRM, sales, or customer service.
• Good verbal and written communication.
• Strong interpersonal and problem-solving skills.
• Good follow-up and organizational abilities.
• Customer-oriented and proactive approach.