Customer Relationship Manager

INDIAN MANPOWER SERVICES; Panvel; On-site; INR 350,000 - 550,000; Full time

Job summary

Indian Manpower Services is seeking a Customer Relationship Manager in Maharashtra to manage client relationships and ensure customer satisfaction. The role involves handling inquiries, resolving issues, and overseeing order processing to ensure timely delivery of products in the plastics and polymers sector.

The candidate will collaborate with multiple departments to meet customer needs, monitor feedback, and drive service quality. Strong communication and teamwork are essential to success.

Qualifications

• Experience in customer relationship management
• Experience handling inquiries and resolutions
• Familiarity with order management processes

Responsibilities

• Develop and maintain strong client relationships to foster loyalty
• Manage customer inquiries and provide timely resolutions
• Oversee order management to ensure accuracy and timely delivery
• Collaborate with internal teams to align offerings with customer needs
• Monitor feedback and implement service improvements

Skills

CRM

Order management

Client servicing

Communication

Team collaboration

Job description

We are seeking a motivated and dynamic Customer Relationship Manager to join our team in Maharashtra. The ideal candidate will play a crucial role in managing client relationships and ensuring customer satisfaction. This position is perfect for individuals who are passionate about customer service and have a keen interest in the plastic injection molding and polymer industries. As a Customer Relationship Manager, you will be responsible for maintaining and enhancing relationships with our clients. You will handle inquiries, resolve issues, and ensure that our clients receive the highest level of service. Your role will involve order management, where you will oversee the processing of orders and ensure timely delivery of products. You will also collaborate with various departments to ensure that customer needs are met effectively.

Key Responsibilities

• Develop and maintain strong relationships with clients to foster loyalty and satisfaction.
• Manage customer inquiries and provide timely resolutions to issues.
• Oversee order management processes to ensure accuracy and efficiency.
• Collaborate with internal teams to align customer needs with company offerings.
• Monitor customer feedback and implement improvements to enhance service quality.

Required Skills

• Strong customer relationship management skills.
• Experience in order management and client servicing.
• Knowledge of plastic injection molding and polymer products is a plus.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Join us in delivering exceptional service and building lasting relationships with our customers.