Customer Relationship Manager

Surya Power Packs; Mumbai Suburban; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Attractive incentive scheme

Flexible timing

Encashable privilege leave

Bonus

Medical

Provident fund

Job summary

Surya Power Packs is seeking a candidate for field sales in Power Electronics. You will manage a defined territory, engage with existing customers by phone and visits, and guide product selection based on technical parameters.

You will coordinate orders, follow up on payments, resolve technical issues, and support marketing activities like exhibitions and online promotions while traveling across India as needed.

Qualifications

• Diploma/BE/BTech or BMS/BBA with any specialization.
• Technical knowledge in Power Electronics is a plus.
• Strong communication skills in English; willingness to learn.

Responsibilities

• Will be allotted a territory with a good customer base to manage and develop.
• Interact with existing customers (on phone and personal visits) and guide them on product selection and usage based on technical parameters.
• Coordinate and execute customer orders efficiently.
• Ensure timely follow-up for payments and resolution of technical issues.
• Support marketing activities like exhibitions and online promotions.
• Be directly responsible for customer satisfaction and retention.
• Meet sales growth targets; travel within India to meet customers with pre-arranged appointments.

Skills

Communication skills

MS Office

Education

Diploma/ BE/ BTech or BMS/BBA

Tools

MS Office

Job description

Roles and Responsibilities
Customer Relationship Management for \"Power Electronics\" related products in industries/markets such as UPS, lighting, medical, security systems, solar, etc.

The candidate:

1. Will be allotted a territory with a good customer base to manage and develop.


2. Will have to interact with existing customers (on phone and personal visits) and guide them on product selection and usage based on technical parameters.


3. Will ensure proper coordination and execution of customer orders.


4. Will ensure timely follow-up for payments and resolution of technical issues.


5. Will be required to support marketing activities of the company like exhibitions, online promotions, etc.


6. Will be directly responsible for ensuring customer satisfaction and retention.


7. Will be given customer engagement and sales growth targets compared to the previous year.


8. Will be required to travel within India to meet customers with pre-arranged appointments.

Candidate will enhance technical knowledge and communication skills.

Candidate would be provided with necessary training

Desired Candidate Profile

Candidate must be

1. Diploma/ BE/ B.tech or BMS/BBA (Any Specialization)

2. Technical Knowledge in Power Electronics would be considered as an added advantage

3. Excellent in communication (English)

4. Interested to Learn

5. Interested in B2B Sales

6. Must be residing in Mumbai, preferably between Andheri and Borivali.

7. Should have knowledge of Computer Operations (MS-Office)

8. Candidates who can join immediately or at short notice would be preferred.

9. Open to Travel within India 1-2 days per week

Perks and Benefits

Attractive incentive scheme eligible after short experience. Benefits include flexible timing, encashable privilege leave, bonus, medical, provident fund