Customer Relationship Manager

Jones Lang LaSalle Incorporated; Ludhiana; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an operations professional to oversee multiple sites in India. You will coordinate with site teams to ensure timely completion of major works, maintain uniform SOPs, and drive efficiency initiatives.

You will also manage MIS reporting, respond to occupant concerns, and support business development through site leads. The role requires 5–8 years of relevant experience, strong coordination skills, and the ability to implement standardized processes and

Qualifications

• MBA / Graduation in any field with work experience of 5-8 years.

Responsibilities

• Overseeing the operations for all sites and ensuring regulatory compliance and best practices.
• Coordinate with site teams to ensure timely completion of major and other works.
• Maintain site look and feel, manage customer relationship with site teams.
• Track and close open operational items; implement IMS across sites.
• Ensure SOPs / Account Plan across sites and drive new initiatives to improve efficiency.
• Submit MIS and related reports to stakeholders; respond to occupant mail and meetings.
• Support emerging business by sharing leads; participate in training tools and development.
• Promote JLL initiatives like D&I, CSR, Safety Week; support performance evaluations and succession planning.

Education

MBA / Graduation with 5-8 years experience

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems.Responsible for coordination with site team and ensure timely completion of Major and other works at sitesEnsure look and feel at the sites.Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open pointsResponsible for tracking and closure of open operational itemsEnsure implementation of IMS across sites.Ensure implementation of uniform SOPs / Account Plan across sites.Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sitesEnsure timely submission of MIS and related report to respective stakeholder.Ensure timely response on mails, occupant concern resolution and minute of meeting circulation.Support JLL emerging business by sharing the leads of works taken up at the sitesDemonstrate usage of training tool for self-developmentInculcate the culture of appreciationTake part and drive JLL initiatives like D&I, CSR, Safety Week etcImbibe JLL culture and valuesSupport Account Director in people performance evaluation/assessment and succession planningAny other task / responsibility assigned by the management time to timeReporting:You will be reporting to the Mall Head / Operation Head as the case may be.Sound like you? Here is what we’re looking for:QualificationsMBA / Graduation in any field with work experience of 5-8 years.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.