Customer Relationship Manager

JLL; Ludhiana; On-site; INR 600,000 - 1,000,000; Full time

Job summary

JLL is seeking an experienced professional to oversee operations across multiple sites in Ludhiana. The role requires coordinating site teams, ensuring regulatory compliance, and driving process improvements to improve service levels.

Reporting to the Mall Head / Operation Head, the candidate should have an MBA or graduation with 5–8 years’ experience, with a focus on operations, stakeholder management, and continuous improvement initiatives at scale.

Qualifications

• MBA or graduation with 5–8 years of work experience in related roles.

Responsibilities

• Oversee operations for all sites to align with regulatory requirements and best practices.
• Coordinate with site teams to ensure timely completion of major and other works.
• Ensure site look and feel and manage customer relationships with timely closure of open points.

Skills

Operations management

Regulatory compliance

Customer relations

IMS implementation

SOP enforcement

Education

MBA / Graduation

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems.
• Responsible for coordination with site team and ensure timely completion of Major and other works at sites
• Ensure look and feel at the sites.
• Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open points
• Responsible for tracking and closure of open operational items
• Ensure implementation of IMS across sites.
• Ensure implementation of uniform SOPs / Account Plan across sites.
• Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sites
• Ensure timely submission of MIS and related report to respective stakeholder.
• Ensure timely response on mails, occupant concern resolution and minute of meeting circulation.
• Support JLL emerging business by sharing the leads of works taken up at the sites
• Demonstrate usage of training tool for self-development
• Inculcate the culture of appreciation
• Take part and drive JLL initiatives like D&I, CSR, Safety Week etc
• Imbibe JLL culture and values
• Support Account Director in people performance evaluation/assessment and succession planning
• Any other task / responsibility assigned by the management time to time

Reporting:

You will be reporting to theMall Head / Operation Headas the case may be.

Sound like you? Here is what we're looking for:

Qualifications

MBA / Graduation in any field with work experience of 5-8 years.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site -Ludhiana, PB

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.