Customer Relationship Manager

Evos Buildcon; Khordha; On-site; INR 300,000 - 500,000; Full time

Job summary

Evos Buildcon in Odisha, India seeks a dedicated client relations professional to manage inquiries, disclosures, and documentation across property transactions. You will maintain transparent communication, update clients on progress, and ensure regulatory compliance with RERA and GST processes.

The role emphasizes accurate record-keeping, timely payments, and collaboration with accounts to streamline finances while fostering long-term client trust and satisfaction.

Qualifications

• Proven knowledge of sale agreements, sale deeds, and registration processes.
• Experience with GST communications and regulatory compliance (RERA).
• Proficient in maintaining client records and documentation accuracy.

Responsibilities

• Respond promptly to customer inquiries via email, WhatsApp, and phone.
• Provide accurate, transparent responses to client queries.
• Update clients on property progress and developments.
• Manage payment collections and calculate delayed interest when needed.
• Coordinate with accounts for GST and payment demands.
• Maintain confidential, professional client communication and audit compliance.

Skills

Customer service

Communication

Regulatory knowledge

GST knowledge

RERA regulations

Client engagement

Real estate software

Documentation accuracy

Tools

Far vision

4QT

Job description

Respond promptly and professionally to customer inquiries through email, WhatsApp, and phone calls to ensure customer satisfaction.
Provide accurate, detailed responses to client queries, maintaining transparency and trust in all communications.
Update clients regularly on the progress and status of their properties, keeping them informed of any developments.
Manage and resolve customer issues efficiently, ensuring a high level of client satisfaction and loyalty.
Handle ATS registrations with precision and ensure documentation accuracy throughout the process.
Maintain in-depth knowledge of agreements to sell, sale deeds, and registration processes.
Collaborate with the accounts department to communicate GST information and raise demands as necessary.
Ensure all transactions comply with RERA (Real Estate Regulatory Authority) regulations, staying informed on the latest legal and regulatory developments.
Manage payment collection efficiently, ensuring a smooth and secure process for all financial transactions.
Calculate interest on delayed payments and ensure that financial implications are communicated effectively to clients.
Coordinate with the accounts team to streamline financial operations and ensure timely processing of client payments.
Maintain clear, professional, and consistent communication with clients, ensuring clarity on all aspects of the property transactions.
Provide regular reports and updates to the management team, offering insights into customer engagement and feedback.
Maintain confidentiality and handle sensitive information professionally to safeguard client relationships.
Remain up-to-date with RERA regulations, implementing compliant practices within customer interactions and property transactions.
Address any regulatory issues promptly, ensuring the companys adherence to industry standards and laws.
Conduct periodic audits and checks to verify compliance with all legal and regulatory standards.
Utilize expertise in client engagement to determine optimal times for raising demands, balancing market trends and customer needs.
Present properties effectively, particularly in high-demand areas, ensuring positive customer experiences.
Foster long-term client relationships by understanding their preferences and providing personalized experiences aligned with their expectations.
Proficiently use Far vision and 4QT or similar real estate management software for managing client interactions, transaction details, and tracking customer feedback.
Maintain accurate records of client information, payment schedules, and correspondence within the system for streamlined operations.

KPI

1. Customer Interaction
2. Technical Know-how
3. Communication
4. Compliance and Regulation
5. Client Engagement
6. Software utilization