Customer Relationship Manager - AGM / DGM

SG Oasis; Khordha; On-site; INR 310,000 - 350,000; Full time

Job summary

SG Oasis in India is seeking a proactive customer liaison for real estate transactions. You will respond to inquiries via email, WhatsApp, and phone, update clients on property progress, and manage payment and regulatory documentation with precision and transparency.

The role requires sharp communication, strong regulatory knowledge, and the ability to foster long-term client relationships through accurate records and coordinated cross-functional support.

Qualifications

• Experience in customer-facing roles for real estate or property services is preferred.
• Strong knowledge of regulatory requirements and documentation processes.
• Excellent verbal and written communication skills across channels (email, chat, phone).
• Detail oriented with accurate record-keeping and compliance awareness.
• Ability to build and maintain client trust through transparent communication.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, WhatsApp, and phone to ensure satisfaction.
• Provide accurate, detailed responses to client queries, maintaining transparency and trust.
• Update clients regularly on progress and status of properties and developments.
• Manage and resolve client issues efficiently to ensure high satisfaction.
• Handle registrations with precision and ensure documentation accuracy.
• Maintain knowledge of sale agreements, deeds, and registration processes.
• Collaborate with accounts to communicate GST information and raise demands as needed.
• Ensure all transactions comply with RERA regulations and stay updated on changes.
• Manage payment collection efficiently and communicate financial implications clearly.
• Coordinate with accounts to streamline financial operations and processing of payments.
• Maintain professional and clear communication with clients regarding property transactions.
• Provide regular reports and feedback to management on engagement and client insights.
• Maintain confidentiality and safeguard client information.

Skills

Pleasant Personality

Excellent Communication

Technical Know-how

Customer Interaction

Compliance and Regulation

Client Engagement

Tools

Far vision

4QT

Real estate management software

Job description

Role & responsibilities

• Respond promptly and professionally to customer inquiries through email, WhatsApp, and phone calls to ensure customer satisfaction.
• Provide accurate, detailed responses to client queries, maintaining transparency and trust in all communications.
• Update clients regularly on the progress and status of their properties, keeping them informed of any developments.
• Manage and resolve customer issues efficiently, ensuring a high level of client satisfaction and loyalty.
• Handle ATS registrations with precision and ensure documentation accuracy throughout the process.
• Maintain in-depth knowledge of agreements to sell, sale deeds, and registration processes.
• Collaborate with the accounts department to communicate GST information and raise demands as necessary.
• Ensure all transactions comply with RERA (Real Estate Regulatory Authority) regulations, staying informed on the latest legal and regulatory developments.
• Manage payment collection efficiently, ensuring a smooth and secure process for all financial transactions.
• Calculate interest on delayed payments and ensure that financial implications are communicated effectively to clients.
• Coordinate with the accounts team to streamline financial operations and ensure timely processing of client payments.
• Maintain clear, professional, and consistent communication with clients, ensuring clarity on all aspects of the property transactions.
• Provide regular reports and updates to the management team, offering insights into customer engagement and feedback.
• Maintain confidentiality and handle sensitive information professionally to safeguard client relationships.
• Remain up-to-date with RERA regulations, implementing compliant practices within customer interactions and property transactions.
• Address any regulatory issues promptly, ensuring the companys adherence to industry standards and laws.
• Conduct periodic audits and checks to verify compliance with all legal and regulatory standards.
• Utilize expertise in client engagement to determine optimal times for raising demands, balancing market trends and customer needs.
• Present properties effectively, particularly in high-demand areas, ensuring positive customer experiences.
• Foster long-term client relationships by understanding their preferences and providing personalized experiences aligned with their expectations.
• Proficiently use Far vision and 4QT or similar real estate management software for managing client interactions, transaction details, and tracking customer feedback.
• Maintain accurate records of client information, payment schedules, and correspondence within the system for streamlined operations.

Preferred candidate profile

• Pleasing Personality and Excellent Communication
• Technical Know-how
• Customer Interaction
• Compliance and Regulation
• Client Engagement
• Software utilization