Customer Relationship Manager

Bidyut Innovation; Indore District; On-site; INR 350,000 - 600,000; Full time

Job summary

Bidyut Innovation in Indore, India is seeking a detail-oriented CRM/Data Analyst to maintain and optimize customer, lead, and sales data, generate regular reports, and provide insights to management.

You will coordinate with Sales, Marketing, and Customer Support, create dashboards in Excel, ensure data accuracy, and act as the primary liaison for clients, visiting them as needed to strengthen relationships.

Qualifications

• Experience maintaining CRM data accuracy and integrity.
• Strong ability to generate daily, weekly, and monthly reports.
• Proficient in Excel for dashboards and data analysis.
• Collaborates with Sales, Marketing, and Support teams.

Responsibilities

• Maintain and update customer, lead, and sales data in the CRM system.
• Ensure accuracy, completeness, and integrity of CRM records.
• Generate daily, weekly, and monthly reports for management.
• Analyze sales, customer, and operational data to provide insights.
• Prepare reports and dashboards using advanced Microsoft Excel.
• Coordinate with Sales, Marketing, and Customer Support teams to ensure timely CRM updates.
• Visit clients regularly to build and maintain strong business relationships, understand their requirements, and ensure high levels of customer satisfaction.
• Act as the primary point of contact for assigned clients and ensure timely resolution of queries and concerns.
• Track customer interactions, follow-ups, and sales pipeline activities.
• Identify data discrepancies and ensure timely resolution.
• Support management with business reporting, forecasting, and data analysis.
• Maintain confidentiality of customer information and company data.

Job description

Role & responsibilities

Maintain and update customer, lead, and sales data in the CRM system.

Ensure accuracy, completeness, and integrity of CRM records.

Generate daily, weekly, and monthly reports for management.

Analyze sales, customer, and operational data to provide meaningful insights.

Prepare reports and dashboards using advanced Microsoft Excel.

Coordinate with Sales, Marketing, and Customer Support teams to ensure timely CRM updates.

Visit clients regularly to build and maintain strong business relationships, understand their requirements, and ensure high levels of customer satisfaction.

Act as the primary point of contact for assigned clients and ensure timely resolution of queries and concerns.

Track customer interactions, follow-ups, and sales pipeline activities.

Identify data discrepancies and ensure timely resolution.

Support management with business reporting, forecasting, and data analysis.

Maintain confidentiality of customer information and company data.