CRM Executive - Real Estate

Aakruthi Group; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Aakruthi Group in Bengaluru is looking for a dedicated customer service professional to manage relationships from booking to handover in the real estate sector. Candidates should have a bachelor's degree and over 2 years of experience in post-sales service.

Key responsibilities include overseeing documentation, payment processes, and customer satisfaction post-handover. Ideal applicants will possess strong communication, organizational skills, and proficiency in CRM software.

Qualifications

• 2+ years of experience in real estate post-sales customer service.
• Strong knowledge of real estate documentation and legal requirements.

Responsibilities

• Serve as the main point of contact from booking to handover.
• Prepare and manage documentation to ensure legal compliance.
• Oversee payment collection and manage loan applications.
• Manage the handover process and provide ongoing support.
• Maintain records and provide updates to senior management.

Skills

Excellent communication

Organizational skills

Multitasking

Proficiency in CRM software

Education

Bachelor's degree in Business, Real Estate, or related field

Job description

Key Responsibilities

• Serve as the main point of contact from booking to handover; address inquiries and resolve customer issues, including support for NRI clients.
• Prepare and manage documentation (booking forms, agreements); ensure legal compliance with the assistance of the legal team.
• Oversee payment collection and reminders; coordinate home loan applications and disbursements with banks.
• Manage handover process, address concerns, and ensure satisfaction; provide ongoing support post-handover, resolving any issues.
• Maintain records of interactions and payments; provide updates and reports to senior management.

Qualifications

• Bachelors degree in Business, Real Estate, or related field.
• 2+ years of experience in real estate post-sales customer service.
• Strong knowledge of real estate documentation and legal requirements.
• Excellent communication, organizational, and multitasking skills.
• Proficiency in CRM software.