Customer Relationship Management Specialist

S.R. DEVELOPERS & COLONISERS PRIV LIMITED; Ludhiana; On-site; INR 279,000 - 502,000; Full time

Job summary

S.R. DEVELOPERS & COLONISERS PRIV LIMITED is seeking a Customer Relationship Management Specialist to manage customer interactions throughout the sales and post-sales lifecycle on site in Ludhiana.

The role emphasizes maintaining CRM records, timely follow-up, and collaboration with sales and project teams to support real estate transactions and improve customer experience.

Qualifications

• Experience with CRM and sales to manage client interactions and build relationships.
• Strong verbal and written communication with professional presentation.
• Analytical skills to interpret customer data and engagement metrics.
• Project management ability to coordinate tasks and deadlines with cross-functional teams.
• Proficiency with CRM software and common office tools (spreadsheets, word processing, email).
• Prior experience in real estate, customer service, or sales support is preferred.

Responsibilities

• Manage customer interactions throughout the sales and post-sales lifecycle.
• Maintain accurate CRM records and ensure timely follow-up on inquiries and leads.
• Update customer data and track communication history.
• Prepare reports on client engagement and project progress.
• Coordinate with sales and project teams to support real estate transactions.

Skills

CRM & Sales

Communication

Analytical skills

Project management

MS Office

Education

Bachelor’s degree in business/marketing/communications

Tools

CRM software

MS Office

Job description

Company Description

S.R. DEVELOPERS & COLONISERS PRIV LIMITED is a real estate company headquartered on Chandigarh Road in Ludhiana, Punjab, India. The organization focuses on property development and colonisation, serving a broad range of clients in the local market. Its location opposite Acharya Shri Atam Ram Jain Hospital offers convenient access for customers and partners. Team members join a growing business environment with opportunities to contribute to customer-focused real estate solutions and long-term projects.

Role Description

The Customer Relationship Management Specialist is a full-time, on-site role based in Ludhiana. This position is responsible for managing customer interactions throughout the sales and post-sales lifecycle, maintaining accurate CRM records, and ensuring timely follow-up on inquiries and leads. Daily tasks include updating customer data, tracking communication history, preparing reports on client engagement, and coordinating with the sales and project teams to support smooth execution of real estate transactions. The specialist will handle customer concerns, provide clear information on project status and property details, and work to strengthen client trust and retention. The role also involves identifying opportunities to improve customer experience and supporting initiatives that enhance service quality and satisfaction.

Qualifications

• Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to manage client interactions, support conversions, and sustain long-term relationships.
• Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and professional presentation abilities.
• Candidates should possess solid Analytical Skills to interpret customer data, track engagement metrics, and support data-driven decision-making.
• Candidates should possess Project Management skills to coordinate tasks, manage timelines, and collaborate effectively with internal teams on customer-focused initiatives.
• Proficiency with CRM software and common office tools (e.g., spreadsheets, word processing, email platforms) is beneficial.
• Prior experience in real estate, customer service, or sales support roles is preferred.
• Ability to work on-site in Ludhiana, manage multiple priorities, and maintain a client-centric approach.
• A bachelor’s degree in business, marketing, communications, or a related field is advantageous.