Customer Relationship Manager

Shrevaa Buildcon; Jalandhar; On-site; INR 600,000 - 900,000; Full time

Job summary

Shrevaa Buildcon in Gurgaon, India, is seeking a Customer Relations Manager- Real Estate to manage end-to-end customer relationships, coordinate with internal teams, and ensure a premium customer experience on-site.

The role requires strong communication, CRM proficiency, and a minimum of 3 years in CRM within real estate, with a Bachelor’s in business/marketing or equivalent.

Qualifications

• Must have strong customer service and relationship management skills.
• Excellent verbal and written communication.
• Strong organizational, follow-up and time management abilities.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Manage day-to-day customer interactions professionally and efficiently.
• Respond to inquiries and resolve concerns related to bookings, payments, documentation, possession, and project updates.
• Maintain accurate customer records and CRM data.
• Coordinate with Sales, Finance, Legal, and Project teams to ensure smooth communication and issue resolution.
• Schedule and coordinate customer meetings and site visits.
• Collect customer feedback and recommend service improvements.
• Develop and maintain high customer service standards and best practices.
• Prepare CRM reports, feedback reports, and service performance metrics.
• Build long-term relationships with customers by providing proactive support.

Skills

Customer service

Relationship management

Communication

Organization

CRM software

Team collaboration

Real estate knowledge

Education

Bachelor's degree in Business Administration/Marketing/Communications

Tools

CRM software

Job description

We are looking for a dedicated and customer-focused Customer Relations Manager- Real Estate (CRM) to join our team on a full-time, on-site basis in Gurgaon, India.

The Customer Relations Manager will be responsible for managing end-to-end customer relationships, ensuring timely communication, resolving customer concerns, and delivering an outstanding customer experience throughout the project lifecycle. The role involves close coordination with internal departments, maintaining customer records, organizing site visits, monitoring customer satisfaction, and supporting management in resolving complex customer issues.

Key Responsibilities:

• Manage day-to-day customer interactions professionally and efficiently.
• Respond promptly to customer inquiries and resolve concerns related to bookings, payments, documentation, possession, and project updates.
• Maintain accurate customer records and CRM data.
• Coordinate with Sales, Finance, Legal, and Project teams to ensure smooth customer communication and issue resolution.
• Schedule and coordinate customer meetings and site visits.
• Collect customer feedback and recommend service improvements to enhance customer satisfaction.
• Develop and maintain high customer service standards and best practices.
• Prepare periodic CRM reports, customer feedback reports, and service performance metrics.
• Build strong, long-term relationships with customers by providing proactive support throughout the customer journey.
• Assist management in handling escalated customer matters professionally and efficiently.

Qualifications & Skills:

• Strong customer service and relationship management skills with the ability to resolve customer concerns professionally.
• Excellent verbal and written communication skills.
• Strong organizational, follow-up, and time management abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM/customer management software.
• Knowledge of the real estate and construction industry is preferred.
• Familiarity with the Delhi and Gurgaon real estate markets will be an added advantage.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Equivalent practical experience may also be considered.

Experience Required:

• Minimum 3 years of experience in Customer Relationship Management (CRM), preferably in the Real Estate industry.
• Experience in client servicing, customer support, sales coordination, or post-sales customer relationship management will be preferred.
• Candidates with experience handling CRM operations for residential or commercial real estate projects will have an added advantage.

Location: Gurgaon, India (On-site)