Customer Relationship Management Specialist

BHUMI MANTRRA; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Bhumi Mantrra in Noida is seeking a Customer Relationship Management Specialist to join our on-site team. This full-time role focuses on managing and optimizing CRM systems, maintaining accurate customer data, and tracking interactions to support sales and service efforts.

You will collaborate with sales and project teams to ensure timely follow-ups, resolve customer queries, and enhance the overall customer experience.

Qualifications

• Experience with CRM platforms and managing customer data.
• Excellent written and verbal communication.
• Strong data analysis and reporting skills.
• Experience supporting sales teams and lead management.
• Proven ability to coordinate tasks and timelines.
• Detail-oriented with MS Office and data tools.
• Willingness to work on-site in Noida.
• Bachelor’s degree in Business/Marketing/Management; real estate experience is a plus.

Responsibilities

• Manage and optimize CRM systems to support sales and service activities.
• Maintain accurate customer data and track interactions across channels.
• Generate CRM reports and provide insights on engagement and retention.
• Coordinate with sales and project teams for timely follow-ups and issue resolution.
• Assist in enhancing overall customer experience and process improvements.

Skills

CRM experience

Customer service

Communication skills

Analytical skills

Sales support

Project management

MS Office

On-site Noida

Education

Bachelor’s degree in Business/Marketing/Management

Job description

Company Description

Bhumi Mantrra is an emerging real estate development company focused on creating exceptional destinations for living, leisure, and investment. Guided by trust, transparency, and thoughtful development, the company aims to deliver lasting value and meaningful experiences through quality projects in strategic locations. Bhumi Mantrra combines modern thinking with a deep appreciation for land, nature, and the evolving aspirations of its customers. With upcoming projects across Haridwar, Jim Corbett, and Jewar, the company is building destinations that balance lifestyle, connectivity, and long-term growth potential. Bhumi Mantrra views real estate as an opportunity to build trust, create opportunities, and shape a prosperous future.

Role Description

The Customer Relationship Management Specialist is a full-time, on-site role based in Noida. This role is responsible for managing and optimizing CRM systems, maintaining accurate customer data, and tracking interactions to support sales and service efforts. The specialist will coordinate with sales and project teams to ensure timely follow-ups, resolve customer queries, and enhance the overall customer experience. Day-to-day activities include analyzing customer behavior and feedback, generating CRM reports, and implementing strategies to improve engagement and retention. The role also involves supporting customer communication across channels and contributing to process improvements that strengthen long-term relationships.

Qualifications

• Strong Customer Relationship Management (CRM) and customer service skills, with experience using CRM platforms and managing customer data.
• Excellent Communication skills, including clear verbal and written communication, and the ability to collaborate with cross-functional teams.
• Solid Analytical Skills to interpret data, generate reports, and provide insights that support customer engagement and sales strategies.
• Sales awareness or experience working with sales teams, with the ability to support lead management, follow-ups, and customer conversions.
• Project Management capabilities to coordinate tasks, manage timelines, and ensure smooth execution of customer-related initiatives.
• Attention to detail, strong organizational skills, and proficiency in MS Office and basic data management tools.
• Ability to work on-site in Noida, manage multiple priorities, and maintain a professional, customer-focused approach.
• Bachelor’s degree in Business, Marketing, Management, or a related field; experience in real estate or property development is an advantage.