Customer Relationship Management Specialist

Jain Jewellers; Chandigarh; On-site; INR 502,000 - 670,000; Full time

Job summary

Jain Jewellers in Chandigarh, India, seeks a Customer Relationship Management Specialist to join our luxury retail team on-site. You will manage customer interactions, maintain detailed records in our CRM, and support targeted communication to drive loyalty and upsell opportunities.

You will collaborate with showroom staff and sales teams to address inquiries, analyze customer data, prepare trend reports, and recommend improvements to enhance customer satisfaction and strengthen long-term

Qualifications

• CRM experience with maintaining detailed customer records.
• Excellent written and spoken communication with diverse customers.
• Sales-focused to support lead conversion and upselling in luxury retail.
• Ability to analyze customer data and derive insights.
• Experience coordinating campaigns and loyalty initiatives.
• Retail or jewelry sales experience is advantageous.
• On-site customer-facing role in showroom environment.

Responsibilities

• Manage customer interactions and maintain accurate records in the CRM.
• Track customer engagement and segment profiles to support targeted communications.
• Collaborate with showroom and sales teams to address inquiries and follow up on leads.
• Support retention initiatives and upsell opportunities through customer insights.
• Analyze customer data and prepare reports on trends; recommend improvements to enhance satisfaction and relationships.

Skills

CRM skills

Communication skills

Sales mindset

Analytical skills

Project management

Luxury retail experience

On-site role

Education

Business/Marketing education or equivalent

Tools

CRM software

Job description

Company Description

Jain Jewellers is a luxury jewelry house serving multiple generations of customers with finely crafted pieces. The brand specializes in gold, diamond, polki, kundan, solitaires, and jadau jewelry, offering a diverse range of traditional and contemporary designs. Known for high-quality craftsmanship and personalized service, Jain Jewellers focuses on creating memorable experiences for every client. The company serves customers across the globe through worldwide shipping, extending its luxury offerings beyond local markets. Team members join a heritage brand that values trust, elegance, and long-term customer relationships.

Role Description

The Customer Relationship Management Specialist is a full-time, on-site role based in Chandigarh, India. This role is responsible for managing and optimizing customer interactions, maintaining accurate customer records, and ensuring a seamless experience before, during, and after purchase. Day-to-day tasks include using CRM tools to track customer engagement, segment customer profiles, and support targeted communication and loyalty initiatives. The specialist will collaborate with sales and showroom teams to address customer inquiries, follow up on leads, and support retention and upselling efforts. The role also includes analyzing customer data, preparing reports on customer trends, and recommending improvements to enhance customer satisfaction and long-term relationships.

Qualifications

• Strong customer relationship management (CRM) skills, including experience with CRM systems and maintaining detailed customer records.
• Excellent communication skills, with the ability to engage courteously and professionally with diverse customers and internal teams.
• Sales-oriented mindset, with the ability to support lead conversion, upselling, and cross-selling in a luxury retail environment.
• Analytical skills to interpret customer data, monitor trends, and provide insights that inform customer engagement strategies.
• Project management capabilities to coordinate customer campaigns, loyalty initiatives, and follow-up activities efficiently.
• Prior experience in retail, luxury goods, or jewelry sales is beneficial.
• Comfort working on-site in a customer-facing role and collaborating with showroom staff.
• Relevant education in business, marketing, or a related field is preferred, or equivalent practical experience.