Customer Relationship Management Manager
ICICI Lombard
14 days+
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Job summary
A leading insurance company in Mumbai is seeking a Customer Relationship Management Manager for an entry-level role focused on customer retention. Responsibilities include handling customer queries and documenting transactions. Excellent communication skills in English and Hindi are essential. The position offers full-time employment with benefits, including a 5-day work week and potential bonuses.
Qualifications
- Fresher - 0.6 years of relevant experience in domestic/international BPO.
Responsibilities
- Identifying, handling, and resolving customer queries and concerns.
- Documenting transactions and following up with other functions.
Skills
Communication skill in English
Communication skill in Hindi
Job description
Customer Relationship Management Manager
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- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on Call.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
Required Candidate profile
- Must have excellent Communication skill in English & Hindi.
- Fresher - 0.6 years of relevant experience of domestic/international BPO
Perks and benefits
- 5 days working
- Salary + Bonus
Role: Customer Retention - Voice / Blended
Industry Type: Insurance
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
- Insurance, Banking, and Information Services
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