Customer Relationship Management Executive

Gargee Designer's; New Delhi; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Opportunities for growth and develop-

Collaborative and dynamic work environ

Recognition and rewards for excellent

No work from home

Job summary

Gargee Designer's is seeking a CRM Executive to manage customer data, build relationships, and analyze customer behavior in order to drive engagement and growth. The role reports to the Creative and Managing Directors and requires 1–2 years in fashion CRM.

Based in New Delhi, this on-site position offers growth opportunities within a collaborative team and communicates with sales, marketing, and product teams to align CRM strategies with business goals.

Qualifications

• 1 to 2 years of experience in fashion CRM.
• Bachelor’s degree in Marketing, Business Administration or related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage customer data: Collect, analyze and maintain accurate customer data to inform CRM strategies.
• Build customer relationships: Interact with customers through email, phone, social media to resolve queries, provide support and build trust.
• Analyze customer behavior: Use data to analyze customer behavior, identify trends and recommend actions to improve customer engagement.
• Collaborate with cross-functional teams: Work with sales, marketing and product teams to align CRM strategies with business objectives.
• Measure and report CRM performance: Track KPIs and provide regular reports to stakeholders on CRM performance.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem-solving

Fast-paced work environment

Education

Bachelor's degree in Marketing/Business Administration or related field

Tools

CRM software

Job description

Location: GARGEE DESIGNER’S, Shop No. 3, Community Centre, Near Surya Hotel, New Friends Colony, New Delhi, Delhi - 110025

Timings: 11:00 AM – 08:30 PM, 6 days a week,

Weekly off- Tuesdays.

Experience: 1-2 Years in the Ethnic wear is a plus.

Reporting To: Creative Director and Managing Director.

Note- No work from home allowed.

About Us:

Gargee Designers is a leading [fashion/clothing] brand that offers high-quality, stylish products to customers across [India/Global]. We are seeking an experienced CRM Executive to join our team and help us build strong relationships with our customers.

We are looking for a highly motivated and organized CRM Executive to manage our customer relationships, develop and implement CRM strategies and analyze customer data to drive business growth.

Key Responsibilities:

• 1. Manage customer data: Collect, analyze and maintain accurate customer data to inform CRM strategies.
• 3. Build customer relationships: Interact with customers through (email, phone, social media) to resolve queries, provide support and build trust.
• 4. Analyze customer behavior: Use data to analyze customer behavior, identify trends and recommend actions to improve customer engagement.
• 5. Collaborate with cross-functional teams: Work with sales, marketing and product teams to align CRM strategies with business objectives.
• 6. Measure and report CRM performance: Track key performance indicators (KPIs) and provide regular reports to stakeholders on CRM performance.

Requirements:

• 1. 1 to 2 years of Experience in the fashion industry of CRM.
• 2. Bachelor's degree in Marketing, Business Administration or a related field.
• 3. Strong analytical and problem-solving skills.
• 4. Excellent communication and interpersonal skills.
• 5. Proficiency in CRM software
• 6. Ability to work in a fast-paced environment.

What We Offer:

• 2. Opportunities for growth and development.
• 3. Collaborative and dynamic work environment.
• 4. Recognition and rewards for outstanding performance.