Customer Relations Executive

Bluethread Brands; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading fashion conglomerate in Gurugram is seeking a Customer Relations Executive to manage customer relationships and ensure satisfaction. This full-time role involves handling inquiries, resolving escalations, and collaborating with internal teams. The ideal candidate will possess strong communication skills, a degree in Business Administration, and proficiency in CRM software. Join to enhance customer experience in the thriving fashion industry.

Qualifications

• Strong interpersonal and communication skills.
• Experience in customer service and relationship management.
• Proficiency in CRM software.

Responsibilities

• Manage customer relationships and address inquiries.
• Ensure customer satisfaction and handle escalations.
• Collaborate with internal teams to deliver exceptional service.

Skills

Interpersonal and communication skills

Customer service experience

Problem-solving abilities

CRM software proficiency

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office suite

Job description

Welcome to Bluethread, the ultimate hub of fashion excellence and creativity. Bluethread is a leading conglomerate that owns and nurtures a diverse portfolio of exceptional fashion brands. Each brand under Bluethread offers unique aesthetics, innovative designs, and unparalleled craftsmanship, catering to a wide range of tastes and preferences. The company is committed to excellence, collaboration, sustainability, and ethical practices throughout its operations.

Role Description

This is a full‑time on‑site role for a Customer Relations Executive located in Gurugram. The Customer Relations executive will be responsible for managing customer relationships, addressing inquiries and concerns, and ensuring customer satisfaction. They will also oversee client communications, handle escalations, and collaborate with internal teams to deliver exceptional customer service.

Qualifications

• Strong interpersonal and communication skills
• Experience in customer service and relationship management
• Ability to handle customer inquiries and escalations effectively
• Knowledge of fashion industry trends and brands
• Excellent problem‑solving and conflict resolution abilities
• Attention to detail and organizational skills
• Proficiency in CRM software and Microsoft Office suite
• Bachelor's degree in Business Administration or related field

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Business Development and Sales
• Industries: Retail Apparel and Fashion