Customer Relationship Executive – Kochi

Guardian-Angel-Homecare-Private-Limited; Kerala; On-site; INR 350,000 - 480,000; Full time

Job summary

Guardian Angel Homecare Private Limited in Kerala is seeking a Customer Relationship Executive to manage client relationships, handle enquiries, coordinate home healthcare services, and ensure high client satisfaction. You will maintain CRM records, coordinate with care teams for initial assessments, and help prepare service agreements.

The role also involves processing payments and resolving service concerns to sustain trust.

Qualifications

• Graduate in any discipline.
• 4–5 years in Customer Service, CRM, Front Office, Healthcare, or related field.
• Excellent communication and interpersonal skills.
• CRM knowledge; Zoho preferred.

Responsibilities

• Develop and maintain strong relationships with clients and their families.
• Handle incoming enquiry calls and convert enquiries into registered clients.
• Explain home healthcare services, rates, terms & conditions, and other service-related information to prospective clients.
• Invite prospective clients to the office for detailed discussions and service registration.
• Maintain accurate records of enquiries, registered clients, and active patients using CRM.
• Collect payments for Initial Patient Assessment.
• Coordinate with Quality and Operations Teams for Initial Assessments at patients' homes.
• Prepare Client Service Agreements and coordinate signatures from the Client Representative and Branch Manager.
• Handle client complaints, concerns, and service-related issues and ensure timely resolution.
• Monitor client satisfaction through regular client communication, emails, and Google Reviews.
• Conduct client visits when required to understand their needs and ensure quality service delivery.
• Coordinate with the care team to ensure services are delivered according to individual patient requirements.
• Prepare regular reports on client satisfaction, retention, enquiries, conversion, and business growth.
• During Care Closure, ensure all outstanding payments are collected and coordinate with the Operations Team for necessary system updates.

Skills

CRM & Relationship Management

Communication & Interpersonal Skills

Negotiation

Multitasking

Education

Graduate in any discipline

Tools

Zoho CRM

Job description

Guardian Angel Homecare Private Limited | Full time

Founded in 2012, we at Guardian Angel Homecare, are dedicated tohelping our clients lead dignified and independent lifestyles in thecomfort and safety of their own homes. As pioneers in professionalhome healthcare in Kerala, we have adopted best practices from aroundthe globe and highest quality standards. Our focus on quality hasgained us the distinction of being the first organization from SouthIndia to be awarded QAI Accreditation for Home Healthcare Services.

Job Description

Guardian Angel Homecare Pvt. Ltd. is looking for an experienced Customer Relationship Executive to manage client relationships, handle enquiries, coordinate healthcare services, and ensure excellent client satisfaction.

Key Responsibilities

• Develop and maintain strong relationships with clients and their families.
  
• Handle incoming enquiry calls and convert enquiries into registered clients.
  
• Explain home healthcare services, rates, Terms & Conditions, and other service-related information to prospective clients.
  
• Invite prospective clients to the office for detailed discussions and service registration.
  
• Maintain accurate records of enquiries, registered clients, and active patients using CRM/software.
  
• Collect payments for Initial Patient Assessment.
  
• Coordinate with the Quality and Operations Teams for Initial Assessments at patients' homes.
  
• Prepare Client Service Agreements and coordinate signatures from the Client Representative and Branch Manager.
  
• Handle client complaints, concerns, and service-related issues and ensure timely resolution.
  
• Monitor client satisfaction through regular client communication, emails, and Google Reviews.
  
• Conduct client visits when required to understand their needs and ensure quality service delivery.
  
• Coordinate with the care team to ensure services are delivered according to individual patient requirements.
  
• Prepare regular reports on client satisfaction, retention, enquiries, conversion, and business growth .
  
• During Care Closure, ensure all outstanding payments are collected and coordinate with the Operations Team for necessary system updates.
  

Requirements

• Graduate in any discipline.
  
• 4–5 years of experience in Customer Service, Customer Relationship Management, Front Office, Healthcare, or a related field.
  
• Excellent communication and interpersonal skills.
  
• Strong customer-handling and relationship-building skills.
  
• Good problem-solving and negotiation skills.
  
• Customer-focused and service-oriented approach.
  
• Basic knowledge of CRM software; Zoho experience preferred .
  
• Good organizational, coordination, and follow-up skills.
  
• Ability to multitask and work under pressure.
  
• Experience in healthcare/home healthcare will be an added advantage.