Customer Relationship Executive

Refrens; Surat; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Dynamic startup environment

Growth opportunities

Direct exposure to founders

Learning and development

Job summary

Refrens is seeking a Customer Relationship Executive to build meaningful relationships with customers and ensure exceptional experiences on the Refrens platform. You will onboard new users, resolve queries, and become a trusted bridge between customers and the product team.

This role suits a proactive communicator who enjoys problem solving in a fast-growing startup. You will collaborate with the success team to drive adoption, reduce churn, and uncover opportunities for upsell while maintaining

Qualifications

• 1+ years in Customer Success or related role.
• Strong communication and interpersonal skills.
• Customer-first mindset with problem-solving abilities.
• Familiarity with SaaS products is a plus.

Responsibilities

• Build and maintain strong relationships with customers through regular interactions.
• Understand customer needs and help them maximize the value of Refrens.
• Onboard new customers and guide them through product adoption.
• Proactively engage with customers to improve satisfaction and retention.
• Address customer concerns and coordinate with internal teams for timely resolution.
• Gather customer feedback and share insights with product and business teams.
• Identify opportunities for upselling and cross-selling relevant solutions.
• Monitor customer health and take action to reduce churn.
• Maintain accurate customer records and interactions in CRM tools.

Skills

Excellent communication

CRM tools experience

Problem-solving

Time management

Customer-first mindset

Tools

CRM tools

Customer support platforms

Job description

We are looking for a Customer Relationship Executive who is passionate about building meaningful customer relationships and delivering exceptional customer experiences. In this role, you will work closely with our customers, helping them get the most value from Refrens, addressing their queries, and ensuring their overall satisfaction with our platform.

As a key part of the customer success team, you will act as the bridge between customers and the company, understanding customer needs, resolving concerns, and fostering long-term relationships. This role is ideal for someone who enjoys interacting with people, solving problems, and creating positive customer experiences in a fast-paced startup environment.

What You’ll Do

• Build and maintain strong relationships with customers through regular interactions.
• Understand customer needs and help them maximize the value of Refrens.
• Onboard new customers and guide them through product adoption.
• Proactively engage with customers to improve satisfaction and retention.
• Address customer concerns and coordinate with internal teams for timely resolution.
• Gather customer feedback and share insights with product and business teams.
• Identify opportunities for upselling and cross-selling relevant solutions.
• Monitor customer health and take action to reduce churn.
• Maintain accurate customer records and interactions in CRM tools.

Who You Are

• 1+ years of experience in Customer Success, Customer Relationship Management, Account Management, or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to build trust and maintain long-term professional relationships.
• Comfortable working with CRM tools and customer support platforms.
• Highly organized with strong time management skills.
• Experience in SaaS or technology products is a plus.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic startup environment.
• Be part of a supportive and collaborative team.
• Continuous learning and growth opportunities.
• Direct exposure to founders and leadership.
• The chance to make a real impact on customer success and company growth.

WHY REFRENS — SURAT

Surat is one of India’s most dynamic commercial markets — and Refrens is at the forefront of helping its businesses operate more efficiently. Joining our Surat team as a Sales Executive means working with a globally trusted product, a motivated peer group, and leadership that is invested in your success.

Whether you are a recent graduate exploring business development executive jobs in Surat or an early-career professional seeking a performance-driven sales vacancy in Surat, Refrens offers a platform where ambition is recognised and rewarded.

ABOUT REFRENS

Refrens.com is an IT and SaaS software company — and the leading Business Operating System of choice for freelancers, agencies, and small businesses globally. With over 350,000 businesses across 178 countries, the platform delivers an integrated suite of tools encompassing accounting, invoicing, compliance management, Sales CRM, and inventory management.

Refrens is backed by some of India’s most prominent investors, including Kunal Shah (CRED), Vijay Shekhar Sharma (Paytm), Dinesh Agarwal (IndiaMART), and Anupam Mittal (Shaadi.com), and continues to grow rapidly within the global SaaS ecosystem