Customer Relationship Executive

Digitide; Siliguri; On-site; INR 200,000 - 400,000; Full time

Job summary

Digitide Solutions Limited in Siliguri, West Bengal is seeking a Customer Relationship Executive to be the face of the company, handling inquiries, providing product/service information, and resolving issues. You will build and nurture long-term customer relationships while staying updated on products, policies, and processes.

The role requires strong communication, empathy, and the ability to work independently in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• A proactive and solution-oriented approach to work.
• Positive attitude and passion for customer satisfaction.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company and industry standards.
• Actively contribute to a positive and supportive team environment.

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Empathy

Rapport building

Multitasking

Problem solving

Proactive attitude

Positive attitude

Tools

MS Office

CRM tools

Job description

Job Description: As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company and industry standards.
• Actively contribute to a positive and supportive team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• A proactive and solution-oriented approach to work.
• A positive attitude and a passion for customer satisfaction.