Customer Relationship Executive

Digitide; Bhuj; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide in Bhuj, Gujarat is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers and ensuring satisfaction.

The role requires excellent communication, the ability to handle inquiries, resolve issues, and collaborate with internal teams to deliver an exceptional customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively.
• Customer-oriented approach with a focus on satisfaction.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long‑term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer experience.
• Ensure customer data privacy and security.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Problem-solving

Time management

CRM systems

MS Office

Customer service

Tools

CRM systems

MS Office

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long‑term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer experience.
• Ensure customer data privacy and security.
• Maintain accurate records of customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively.
• Customer-oriented approach with a focus on satisfaction.
• Proficiency in MS Office and CRM systems.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.
• Ability to work in a fast‑paced, dynamic environment.
• Excellent organizational and multitasking skills.
• A positive and enthusiastic attitude.