Customer Relationship Executive

Digitide; Samalapuram; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide Solutions is seeking a Customer Relationship Executive to be the face of the company, handling inquiries, providing product and service information, and delivering exceptional support to customers. You will establish and nurture strong relationships, resolve issues, and ensure satisfaction across our client base.

You’ll work closely with teams to improve customer experience, stay updated on industry trends, and maintain accurate records of interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Build and maintain positive relationships with customers.
• Ensure customer satisfaction and loyalty.
• Provide accurate and up-to-date product and service information.
• Collaborate with the team to improve customer experience.
• Stay updated on industry trends and competitor offerings.
• Conduct market research and gather customer feedback.
• Maintain accurate records and documentation of customer interactions.

Skills

Communication skills

Customer service

Empathy

CRM tools

MS Office

Multitasking

Problem solving

Organizational skills

Tools

MS Office

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and offering exceptional customer support.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Build and maintain positive relationships with customers.
• Ensure customer satisfaction and loyalty.
• Provide accurate and up-to-date product and service information.
• Collaborate with the team to improve customer experience.
• Stay updated on industry trends and competitor offerings.
• Conduct market research and gather customer feedback.
• Maintain accurate records and documentation of customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational and time management abilities.
• A positive attitude and a passion for customer satisfaction.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 264112
• Job Category Customer Support/Operations | BPM