Customer Relationship Executive

Digitide; Kharar; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in India to be the face of the company, building lasting relationships with clients, addressing inquiries, and ensuring satisfaction. You will be the first point of contact, conveying product and service information and guiding customers through solutions.

You will collaborate with internal teams to ensure a seamless experience, maintain accurate records, and stay updated on industry trends.

Qualifications

• Excellent communication and interpersonal skills.
• Prior experience in a customer-facing role is preferred.
• Proficiency in MS Office and customer relationship management tools.
• Ability to work independently and manage multiple tasks.
• Knowledge of BFSI industry is an advantage.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Build and nurture long-term customer relationships, fostering loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Gather and analyze customer feedback to improve our offerings.
• Stay updated with industry trends and competitor activities.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures.
• Contribute to team goals and maintain a positive work environment.

Skills

Communication skills

Interpersonal skills

Customer service

MS Office

CRM tools

Tools

CRM software

Ticketing systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building trust and loyalty with our customer base.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Build and nurture long-term customer relationships, fostering loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Gather and analyze customer feedback to improve our offerings.
• Stay updated with industry trends and competitor activities.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures.
• Contribute to team goals and maintain a positive work environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for building relationships.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational and time management abilities.
• A positive attitude and a customer-centric approach.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 263787
• Job Category Customer Support/Operations | BPM