Customer Relationship Executive

Digitide; Shimoga District; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide Solutions Limited in India is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers and ensuring their needs are met. You will handle inquiries, provide product and service information, and resolve issues with professionalism.

You will maintain records, stay updated on offerings, and collaborate with cross-functional teams to ensure a seamless customer journey.

Qualifications

• Excellent verbal and written communication abilities with a customer-first mindset.
• Proven experience in delivering high-quality customer service.
• Strong ability to build rapport and trust with customers.
• Proficiency in MS Office and CRM tools.
• Ability to manage multiple tasks and work independently.
• Good problem-solving and conflict-resolution skills.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints in a friendly and professional manner.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies to provide accurate information.
• Collaborate with other teams to ensure a seamless customer journey.
• Identify and address customer pain points, offering suitable solutions.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Ensure compliance with company policies and procedures.

Skills

Communication skills

Customer service orientation

Relationship building

MS Office & CRM tools

Independent & multi-tasking

Problem-solving

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints in a friendly and professional manner.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies to provide accurate information.
• Collaborate with other teams to ensure a seamless customer journey.
• Identify and address customer pain points, offering suitable solutions.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Ensure compliance with company policies and procedures.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• Attention to detail and a customer-centric mindset.
• A proactive and self-motivated approach to work.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 263783
• Job Category Customer Support/Operations | BPM