Customer Relationship Executive

Digitide; Madhya Pradesh; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in India with a focus on building and sustaining strong customer relationships. You will be the face of the company, handling inquiries, providing product and service information, and delivering exceptional customer support to ensure customer satisfaction.

Responsibilities include timely responses to inquiries, issue resolution, and maintaining professional conduct while keeping records up to date.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Excellent problem-solving and conflict resolution skills.
• Ability to work independently and manage time effectively.
• A positive and enthusiastic attitude towards customer service.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated with product knowledge and industry trends.
• Collaborate with internal teams to enhance customer experience.
• Provide feedback and insights to improve customer satisfaction.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of customer interactions.

Skills

Communication

Customer Service

Empathy

MS Office

CRM Tools

Independent Worker

Problem Solving

Tools

CRM Software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and offering exceptional customer support.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long‑term customer relationships.
• Stay updated with product knowledge and industry trends.
• Collaborate with internal teams to enhance customer experience.
• Provide feedback and insights to improve customer satisfaction.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer‑facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Excellent problem‑solving and conflict resolution skills.
• Ability to work independently and manage time effectively.
• A positive and enthusiastic attitude towards customer service.
• Willingness to learn and adapt to new technologies.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 262610
• Job Category Customer Support/Operations | BPM