Technical Support Executive

Talent Acquaintance; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Hyderabad invites applications for a chat-based customer support role. You will deliver exceptional service via chat, resolve inquiries, and maintain accurate CRM records.

A strong emphasis on communication, problem solving, and teamwork will help you enhance the overall customer experience. The role requires experience in customer-facing positions, especially in non-voice BPO, with excellent written/verbal skills and attention to detail.

Qualifications

• Experience in a customer-facing role, preferably in chat/non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical thinking.
• Ability to work in a fast-paced environment and multitask.
• Proficiency with CRM software and support tools.
• Attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service via chat and resolve inquiries.
• Address complex complaints with problem-solving skills.
• Collaborate with internal teams to resolve issues.
• Maintain records of customer interactions using CRM.
• Update knowledge of products and services to provide accurate information.
• Work effectively in a team to meet customer satisfaction goals.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.