Technical Support Executive

Talent Acquaintance; Lucknow; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer-centric chat support specialist in Lucknow. You will handle inquiries, resolve issues, and maintain clear customer records while staying updated on product knowledge. A team-oriented environment and strong communication skills are essential to deliver high-quality assistance.

The role focuses on delivering exceptional service in a fast-paced setting, with opportunities to collaborate across departments and grow in customer support expertise.

Qualifications

• Experience in customer-facing roles, preferably chat or non-voice BPO.
• Excellent written and verbal communication with clear articulation.
• Strong problem-solving ability and creative thinking.
• Ability to multitask in a fast-paced environment.
• Proficient in using CRM software and support tools.
• Attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries professionally.
• Address complex customer complaints with strong problem-solving skills.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services for accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem solving

CRM software

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.