Customer Relationship Executive

Talent Acquaintance; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer service specialist for chat support to handle inquiries, resolve issues, and maintain high standards of service. You will work closely with internal teams, use CRM software, and stay up-to-date on products.

The role requires strong written and verbal communication, problem solving, multitasking in a fast-paced environment, and teamwork to achieve customer satisfaction goals.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO settings.
• Excellent written and verbal communication skills with clear articulation of ideas.
• Strong problem-solving skills and ability to think critically and creatively.
• Ability to work in a fast-paced environment, handling multiple tasks.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

CRM software

Teamwork

Attention to detail

Tools

CRM software

Chat support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.