Customer Relationship Executive

Talent Acquaintance; Nagpur District; On-site; INR 223,000 - 357,000; Full time

Job summary

Talent Acquaintance in India is seeking a chat support professional to deliver exceptional customer service through written communication. You will respond to inquiries, resolve issues, and help customers in a fast-paced environment.

The ideal candidate has experience in customer-facing roles, strong written and verbal communication, and solid problem-solving skills. You will collaborate with internal teams, maintain CRM records, and continually learn about products and services.

Qualifications

• Experience in a customer-facing role, preferably chat/non-voice.
• Excellent written and verbal communication; ability to articulate clearly.
• Strong problem-solving and creative thinking.

Responsibilities

• Provide exceptional customer service through chat support.
• Resolve inquiries and issues professionally.
• Collaborate with internal teams to resolve issues and enhance experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem solving

Multitasking

CRM software

Attention to detail

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.