Customer Relationship Executive

Talent Acquaintance; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a customer service associate to handle chat-based inquiries and resolve issues. The role emphasizes delivering professional support, clarifying complex information, and maintaining accurate customer records.

Candidates should have experience in a customer-facing setting, strong written and verbal communication, and proficient use of CRM tools. A fast-paced team environment and ongoing product knowledge updates are expected.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to explain ideas clearly.
• Strong problem-solving skills with critical thinking.
• Ability to multitask in a fast-paced environment.
• Proficient in using CRM software and other support tools.
• High attention to detail ensuring accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication

Problem solving

Team collaboration

Attention to detail

Tools

CRM software

Support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.