Customer Relationship Executive

Digitide; Palasa - Kasibugga; On-site; INR 420,000 - 640,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to serve as the face of the company, handling inquiries, delivering exceptional support, and ensuring a positive customer journey. You will manage relationships, provide product information, resolve issues, and collaborate with cross-functional teams to maintain service excellence.

The role requires a customer-centric mindset, strong communication skills, and the ability to work independently while managing multiple tasks in a dynamic

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Minimum 2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using CRM systems and customer support tools.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and concerns.
• Build and maintain positive relationships with customers, fostering trust and loyalty.
• Provide accurate and timely information about products and services.
• Resolve customer issues and complaints efficiently, aiming for high satisfaction.
• Collaborate with cross-functional teams to ensure a seamless customer experience across touchpoints.
• Stay updated with product knowledge and industry trends to offer informed recommendations.
• Conduct regular customer feedback sessions to gather insights and improve services.
• Maintain accurate records of customer interactions and ensure data privacy and security.
• Assist in developing and implementing customer engagement strategies to enhance retention.
• Proactively identify customer needs and offer tailored solutions.

Skills

CRM systems

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Business Administration/Marketing

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be on establishing and maintaining strong relationships with our valued customers. You will be responsible for handling customer inquiries, providing exceptional customer support, and ensuring a seamless and positive experience throughout their journey with us.

Responsibilities

• Act as the primary point of contact for customers, addressing their inquiries and concerns.
• Build and maintain positive relationships with customers, fostering a sense of trust and loyalty.
• Provide accurate and timely information about our products and services, ensuring customer understanding.
• Resolve customer issues and complaints efficiently, aiming for a high level of satisfaction.
• Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.
• Stay updated with the latest product knowledge and industry trends to offer informed recommendations.
• Conduct regular customer feedback sessions to gather insights and improve our services.
• Maintain accurate records of customer interactions and ensure data privacy and security.
• Assist in developing and implementing customer engagement strategies to enhance retention.
• Proactively identify customer needs and offer tailored solutions to meet their expectations.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Minimum 2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset to anticipate customer needs.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in using CRM systems and customer support tools.
• Analytical skills to interpret customer data and provide insights.
• Familiarity with industry regulations and compliance standards.
• Willingness to continuously learn and adapt to changing customer requirements.
• A positive and professional attitude, with a passion for delivering exceptional customer service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 263231
• Job Category Customer Support/Operations | BPM